Governance, risk and compliance

SmartSuite for the Chief Compliance Officer

The Chief Compliance Officer is accountable for the compliance program: the obligations the organization must meet, the frameworks it attests to, the policies that implement them and the evidence that proves they work. They report compliance posture to the board and regulators.

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What you own

The Chief Compliance Officer is accountable for the compliance program: the obligations the organization must meet, the frameworks it attests to, the policies that implement them and the evidence that proves they work.

  • Own the compliance program design, resourcing and annual plan
  • Maintain the obligations register and the frameworks the organization attests to
  • Approve the policy framework and the attestation cycle
  • Oversee control testing, evidence collection and remediation of compliance findings
  • Manage regulatory relationships, inquiries and examinations
  • Report compliance posture and emerging regulatory risk to the board
  • Set the tone for ethics, training and the speak-up program

At a glance

The GRC processes this role owns, touches and depends on.

Owns

accountable for the process

compliance, policy, reporting

Touches

contributes or approves

audit, esg, privacy, issues-actions, third-party

Depends on

consumes its output

risk, ai-governance

How the GRC processes connect

Three lines of defense set the frame; the chain shows where each process hands off to the next. Colors follow the role: navy is owned, blue is touched, gray is depended on.

Reporting lines

Who this role reports to, who reports to them, and the peers they work with most.

Reports to

Chief Executive Officer

Chief Executive Officer

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Direct reports

Compliance Director

Compliance Director

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Regulatory Affairs Manager

Regulatory Affairs Manager

See the role
Ethics and Compliance Lead

Ethics and Compliance Lead

See the role
Financial Crime Compliance Officer

Financial Crime Compliance Officer

See the role
Governance Program Lead

Governance Program Lead

See the role

Works closely with

Chief Risk Officer

Chief Risk Officer

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Chief Audit Executive

Chief Audit Executive

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General Counsel

General Counsel

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Chief Privacy Officer

Chief Privacy Officer

See the role
Chief Information Security Officer

Chief Information Security Officer

See the role
Board Risk Committee Chair

Board Risk Committee Chair

See the role

How SmartSuite supports this role

Lead

Compliance management. Shows the CCO compliance posture across every framework at once: which obligations are mapped to controls, what is tested, what is overdue and where gaps are, from one dashboard.

Policy management. Runs the policy lifecycle from draft to attestation with version history, so the CCO can evidence that every policy is current, approved and acknowledged.

Internal audit. Gives auditors read-only access to control status and evidence so examinations and audits are served from the system of record, not a scramble of email.

ESG. Brings ESG disclosure controls into the same obligations and evidence model, so sustainability reporting is governed like any other framework.

Issues and actions. Tracks compliance findings and regulatory commitments to closure with owners, dates and escalation.

Reporting. Produces audit-ready board and regulator reports on framework readiness and testing status from live records.

Products this role uses most

Compliance Assessments & Testing
Manage assessment campaigns and testing schedules with a reusable question library, automated workflows, and one place for evidence collection.
Control Framework & Regulatory Libraries
Keep controls in one library and map them across frameworks to reduce duplication and enable a test-once, comply-many approach.
Policy Management
Centralize creation, approval, and publication of policies with full lifecycle tracking and attestations, ensuring they remain current, accessible, and auditable.
Regulatory Change Management
Track and implement regulatory changes with impact assessments, obligation owners, implementation workflows, and visibility into compliance readiness.
Regulatory Inquiries
Manage regulatory requests and exams with response workflows, evidence on each inquiry record, and visibility into status and deadlines.
Issues Management
Track and remediate issues across audits, risk, and compliance with structured workflows, clear ownership, and real-time visibility into resolution status.
SOC 2 Compliance
Achieve SOC 2 compliance with structured workflows, automated evidence collection, and continuous visibility into control effectiveness and audit readiness.

Industry reference

The US Sentencing Guidelines (§8B2.1) and the Department of Justice's Evaluation of Corporate Compliance Programs set the test for an effective program: a designated senior owner, risk-based design, training, a speak-up channel and evidence that it works in practice. ISO 37301:2021 gives the same structure as a certifiable management system.

Financial services makes the role mandatory: SEC Rule 206(4)-7 requires investment advisers to appoint a chief compliance officer, and FINRA Rule 3130 requires broker-dealers to designate one and certify the program annually. Healthcare providers follow the HHS OIG's General Compliance Program Guidance (2023), and technology companies typically anchor the program in SOC 2 and ISO 27001.

Related roles

Chief Executive Officer

Chief Executive Officer

See the role

Frequently asked questions

What is a Chief Compliance Officer accountable for?

The Chief Compliance Officer is accountable for the compliance program as a whole: its design, resourcing and annual plan, the obligations register and the frameworks the organization attests to, the policy framework and attestation cycle, control testing, evidence collection and remediation, regulatory relationships and examinations, and the tone for ethics, training and the speak-up program. They report compliance posture and emerging regulatory risk to the board and to regulators.

How does SmartSuite show a Chief Compliance Officer posture across every framework?

SmartSuite shows the CCO compliance posture across every framework at once from one dashboard: which obligations are mapped to controls, what has been tested, what is overdue and where the gaps are. Control Framework & Regulatory Libraries holds the frameworks and obligations, Compliance Assessments & Testing the test results, and SOC 2 Compliance the attestation work for that framework, so the CCO reads one picture rather than a report per framework.

How does SmartSuite run the policy lifecycle through to attestation?

Policy Management runs each policy from draft to attestation with version history, so the CCO can evidence that every policy is current, approved and acknowledged by the people it applies to. The attestation cycle the CCO approves is executed in the same place, which means a regulator asking whether staff acknowledged a policy, and which version, gets an answer from the record rather than a reconstruction from email.

How does the CCO produce board and regulator reports?

SmartSuite produces audit-ready board and regulator reports on framework readiness and testing status from live records, so the CCO's report to the board and the Board Risk Committee Chair is a view of the current state. Regulatory Inquiries holds examinations and information requests with their deadlines and responses, and Regulatory Change Management tracks new obligations as they arrive, so emerging regulatory risk is reported from the same system as current posture.

How does SmartSuite serve audits and examinations from the system of record?

Auditors are given read-only access to control status and evidence, so examinations and audits are served from the system of record rather than a scramble of email. The Chief Audit Executive and the external auditor see the same controls and evidence the compliance team maintains, and the CCO's coordination with the Chief Risk Officer and Chief Information Security Officer happens on shared records of obligations, controls and findings rather than in separate trackers.

How are compliance findings and regulatory commitments tracked to closure?

Findings and commitments made to regulators are tracked to closure in Issues Management with owners, dates and escalation. The CCO sees which commitments are due, which have slipped and who is accountable, and the Compliance Director and the other direct reports work the same list. ESG disclosure controls sit in the same obligations and evidence model, so sustainability reporting is governed like any other framework rather than as a separate program.

How quickly can a compliance program get running in SmartSuite?

New customers can start with SmartSuite Onboarding, a guided four-week program around one or two priority workflows. For a compliance program the first workflow is framework mapping: select the frameworks from Control Framework & Regulatory Libraries, map your controls to them, load current policies and open findings and assign control owners. Because an obligation is mapped to a control once, each additional attestation adds obligations rather than a parallel program. Privacy, third-party and ESG teams work in the same model, so the CCO's view of posture covers the whole organization.

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