10 Best Startly Alternatives For ITSM In 2025

Have you been looking for Startly alternatives to manage your IT service management better?

Startly offers an all-in-one ITSM software for service delivery organizations that helps you manage projects, customer support, change and assets.

However, some users of the software have been unhappy with its occasional bugs and errors, limited reporting capabilities, and the fact that it has not been built with enterprises in mind.

In this buyer guide, I’ll go over the 10 best Startly alternatives for ITSM in 2025 that can help you manage your IT management workflows.

TL;DR

SmartSuite offers the best Startly alternative for IT teams looking to manage IT processes, projects, and asset management in an all-in-one platform.
Other enterprise-grade tools like ServiceNow and Ivanti offer a higher level of customization and workflow management, but are rather expensive.
On the other hand, tools like Jira Service Management and ClickUp offer easier-to-use ITSM platforms with affordable per-seat pricing.

But first, I wanted to go over the reasons why some IT leads have been looking to make the switch in the first place: ⤵️

Why have some IT managers been looking to switch from Startly?

The main reason why some IT leaders have been looking to switch from Startly is due to the platform’s occasional bugs, its limited reporting features, and the fact that it’s not been built for enterprises but rather SMEs (e.g., limited customization and few integrations).

But don’t get me wrong, I’m not trying to say that Startly offers a poor ITSM solution that you should be running from.

There are hundreds of satisfied small IT teams from around the world that will tell you otherwise.

However, some customers have been dissatisfied with the solution for several reasons:

#1: Occasional bugs and errors

One of the most common problems that Startly users have been facing is the tool’s pop-up errors, which have caused some customers to log out.

Apparently, this happens often to a verified user from Capterra, who mentions that they’re getting logged out when they’re actively working on the platform.

‘’I receive pop-up errors often and have to log out, then back in. I'm unsure if this is a time-out feature, but it happens as I'm actively working in the system frequently.’’ – Capterra Review.

#2: Limited reporting capabilities

Next up, customers of Startly frequently mention its limited reporting and dashboard capabilities.

➡️ Good reporting and dashboards can provide real-time visibility into service performance so you can improve your incident resolution.

‘’The reporting features are well, not very up to par, let me put it that way. Exploring phases of a specific project or digging deeper into individual contributions of one of the team members is not very handy.’’ – G2 Review.

#3: Not built for enterprises

Startly appeals to smaller IT teams with its affordable pricing model ($15/month/seat). However, the product lacks:

Advanced customization options for your workflows.
Native integrations with third-party apps (limiting the automations and data exchange).
Multilingual interface, which means that your team in France or Portugal will have to use it in English.
A mobile app that has the same functionality and speed as their desktop (the features are making the app a bit slow to use).

What are the best Startly alternatives on the market for ITSM?

Here are the 10 best Startly alternatives on the market for IT service management after looking at 30+ tools:

#1: SmartSuite: Best for IT teams looking to manage IT processes, projects, and asset management in an all-in-one platform.

#2: ServiceNow: Good for IT leaders looking for a comprehensive ITSM platform to resolve issues quickly using AI and machine learning.

#3: Jira Service Management: A nice option for companies looking for enterprise-grade IT service management that is easy to implement and configure.

#4: SolarWinds Service Desk: Good for organizations looking for an ITSM solution that focuses on incident and asset management.

#5: Freshservice: Best for IT leads looking to automate and streamline service desk operations for end users.

#6: ClickUp: Ideal for IT teams looking for an affordable ITSM solution for project management, team collaboration, and task management.

#7: SysAid: Good for organizations looking for automated ticketing, asset management, and workflow automation.

#8: Monday: Ideal for teams looking to speed up IT response time by reducing manual work with automatic assignment to a relevant agent.

#9: HelpScout: A nice option for customer support teams looking to use AI to help support reps handle more tickets.

#10: Ivanti: Best for large enterprises looking for a scalable ITSM solution that has no-code automation.

#1: SmartSuite

SmartSuite offers the best alternative to Startly in 2025 for IT service management with our modern solution that helps you streamline critical IT processes, organize projects, and remove traditional obstacles in the tech landscape.

Here’s a quick walkthrough of the platform and our solution for IT teams:

Let’s go over the capabilities that make SmartSuite the best choice for small and large IT teams looking for a Startly alternative: 👇

All-In-One IT Service Management

SmartSuite helps teams manage their IT processes, projects, and assets all in one single solution. Our no-code, easy-to-use platform lets you automate all technical processes with ease.

Here are the capabilities and use cases that your team will get with SmartSuite:

Manage critical IT processes: Manage IT data and workflows in one place, from deploying help desk and issue management solutions to ensuring core business operations stay uninterrupted.

Track tickets & issues: Deploy help desk and issue management solutions to ensure your business operations are not interrupted.

Manage your IT assets and licenses: Track all of your IT assets, to whom they are deployed to and what software versions are deployed.

Manage internal IT projects: Plan deployments, schedule your teams, and monitor progress to ensure you deliver on time and under budget.

Integrate with your existing systems: Integrate with existing systems and data to consolidate and centralize your data.

Automate for accuracy and efficiency: Remove inefficiencies and the chance for human error by automating repeatable workflows.
Monitor and report on your work with customizable IT dashboards: Slice and dice data, track help tickets, work requests, and more in dynamic interactive dashboards.

Streamline Your Team’s IT Workflows

You can standardize your IT request workflow with a centralized work request process.

SmartSuite lets you prioritize tasks, assign IT staff and ensure that you achieve service level agreements.

You’ll also be able to monitor your team with flexible reports and dashboards that keep you updated in real time.

Apart from that, SmartSuite's no-code automation builder provides IT teams with a visual interface that makes it easy to respond to events and take action.

That means you can customize your ITSM workflows without technical resources.

💡 Working from mobile? Stay connected to critical IT information, tickets and device information with our native iOS and Android apps.

Your team can use our mobile apps to share files, images, updates and other feedback to resolve problems and close tickets.

Ready-To-Use ITSM Templates

We have prepared a bunch of ITSM templates for IT teams looking to get started right away, instead of building everything from scratch, such as an IT Help Desk.

Our ITSM templates include:

IT Service Request Management, where you can streamline work requests, automate repetitive tasks, and manage IT assets.

IT Help Desk, which we built for internal IT departments looking to capture and resolve internal technology issues.

IT Asset Tracker, where you can keep track of IT assets issued to employees or implemented in networks, facilities and workspaces.

You can customize our ITSM management templates here for various use cases, such as IT Security Policies, IT Security Audits, and IT Work Requests.

How is SmartSuite different from Startly?

Unlike Startly, SmartSuite offers a platform with:

A modern solution with an intuitive interface that does not confuse your IT team or require extensive training.
A generous free plan to help you get started, as well as an Enterprise-grade fully custom plan.
Automated workflows that can help you build multi-step automations to trigger actions at the right time.
Customer support and account management, which will help you with setting up the automations inside the platform.

💡 Case Study: Learn how MediaLab transformed operations, minimized risk, and saved $40,000+ per year by cutting software costs.

Pricing

Unlike Startly, SmartSuite offers a free plan with access to 250+ automation actions, team collaboration, multi-dashboard views, and more.

There are four paid plans with a 14-day free trial (no CC required):

Team: Starts at $12/user per month, including Gantt charts, timeline views, 5000 automation runs, and native time tracking.
Professional: Starts at $30/user per month and adds two-factor authentication, Gmail & Outlook integrations, and unlimited editors.
Enterprise: Starts at $45/user/month and includes access to audit logs, data loss prevention, and 50,000 monthly API calls.
Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

Pros & Cons

✅ A comprehensive free plan that includes access to advanced features of the platform for up to 5 solutions.

✅ 9 ready-to-use ITSM templates that you can get started with right away.

✅ Dynamic dashboards and reporting that are easy to navigate.

✅ Integrated document and file management.

✅ Automate risk scoring, compliance tracking, audits, and vendor reviews.

✅ Modern and intuitive user interface.

❌ Less native integrations when compared to other alternatives on the market.

#2: ServiceNow

Best for: IT leaders looking for a comprehensive ITSM platform to resolve issues quickly using AI and machine learning.

Similar to: Jira Service Management.

ServiceNow offers an all-in-one ITSM software that helps teams remove complexity and consolidate their IT services and tools.

The platform is a viable alternative to Startly for large organizations looking to automate essential IT processes within a single system of action.

Features

Performance analytics that enables IT teams to anticipate trends, prioritize resources, and improve operations with real-time analytics.
Now Assist for ITSM to help you accelerate productivity with generative AI on the Now Platform.
A management database that helps your team track the dependencies and relationships of supported IT services to maintain continuity.

Standout Feature: Virtual Agent

ServiceNow’s ITSM offering stood out to me with its Virtual Agent, which makes it easy for end users to resolve issues quickly from a conversational chatbot that has been trained with commonly asked questions and answers.