MetricsStream Pricing: Is It Worth It In 2025?

In this guide, I’ll discuss MetricStream’s pricing structure, covering how they calculate their pricing and including reported numbers.

➡️ I’ll also introduce you to a MetricStream alternative that has a more affordable pricing structure, is quick to set up, and has premium customer support without having to pay 6 figures a year.

How Does MetricStream Calculate Its Pricing?

MetricStream’s platform is divided into multiple solutions, such as governance, risk and compliance (GRC) and Audit Management.

The platform calculates its pricing based on 4 factors:

• Based on the modules (applications) that you’ll need.
• The number and type of users (e.g., administrators vs. view-only auditors).
• The customer support that you’ll need.
• The implementation (one-time cost).

Based on what I was able to find, it seems like MetricStream works with annual contracts only, with discounts for longer contracts.

One more factor that you should take into consideration is that MetricStream is going to charge you for the creation of custom reports since you’d have to request it from them, according to a review from Capterra.

‘’Customized reports will have to be requested from the vendor and usually incur a cost.’’ – Capterra Review.

➡️ The tool also lets you deploy the software on-premises or in the cloud, which is what separates it from other competitors on the market.

Does MetricStream Have A Free Plan Or A Free Trial?

MetricStream does not offer a free plan, and there’s no free trial, despite some platforms claiming that it has.

The solution is fully custom, and you’ll have to pay for it to use it.

How Much Does MetricStream Really Cost?

MetricStream’s price ranges vary, as the platform can cost from $75,000 up to $1,000,000/year based on insider information from SC Media.

The way it works is that MetricStream’s solutions are bundled (you only pay for what you need) and quoted alongside the deployment cost.

The pricing for the GRC solution depends on the specific apps and modules that you’ll need (you only pay for what you need) as well as the admin seats that you’d require, which can cost between $200 - $2,500 per user per app.

According to the insider information:

• Small enterprise deployment costs between $75,000 - $150,000 per year.
• Medium enterprise deployment costs between $250,000 - $500,000 per year.
• Large enterprise deployment can cost between $750,000 - $1,000,000 per year.

On top of that cost will be the implementation service, which costs around $50,000 for Audit Management as a one-time fee, according to MetricStream themselves.

What they also reveal is that you can expect the license for Audit Management to be approximately $100,000 for the license (one-time cost), with about $20,000 annual cost for support and maintenance.

➡️ From that table from MetricStream, we can see that for their Audit Management plan, you’ll have to only pay the license fee and set up costs, and then from year 2 on, you’ll only have to pay about $20,000 a year for the support and maintenance of it.

Lastly, the last number that I was able to find, insider info from Sprinto, reveals that their contract with MetricStream is for $180,000/year for a 36-month term.

Does MetricStream Provide Good Value for Money?

There are customers of MetricStream who do not believe the tool has good value for money due to its lack of flexibility, high cost, and unreliable customer service.

A verified user of MetricStream claims that the implementation of the solution can take too long, and their 9-5 support is not always available, even though you’ll pay upwards of 5 figures a year for it.

The review also goes over the fact that it’s difficult to customize the software and that the user interface can be hard to navigate and could use some improvements.

‘’The implementation takes too long, and 9 to 5 support is not always available. Because the tool works with a 1 size fits all approach, although some customization is possible, most of the time, it is hard to customize to align with the industry standard. The UI could use a lot of improvement as right now it is sometimes hard to navigate.’’ – G2 Review.

Looking For A MetricStream Alternative?

People have been looking for MetricStream alternatives not only due to the expensive pricing of the solution, but also because the platform offers a lack of executive dashboards with limited functionality of charts and graphs.

‘’Lack of availability of executive dashboards, especially in the Compliance/Survey module. Limited functionality of charts and graphs.’’ – Capterra Review.

SmartSuite (that’s us) offers the best alternative to MetricStream for compliance teams with our modern, no-code work management platform that simplifies complex regulatory requirements.

Our GRC solution helps you streamline and automate policy creation, approval, and control assessments within one place.

SmartSuite helps your compliance team move faster, manage policies smarter, and adapt easily, without having to hire expensive consultants or sign up for training to see how the solution works.

💡 We have recently partnered with the Cyber Risk Institute to deliver a CRI profile for U.S. Banks' compliance needs.

Let’s discuss the features that make SmartSuite the best choice for teams looking for a MetricStream alternative: 👇

All-In-One Risk Management & Compliance Platform

Compliance should be simple, automated, and accessible to all organizations, regardless of their size.

Our easy-to-use platform helps compliance leaders and CISOs automate all GRC processes with ease.

SmartSuite enables compliance leaders to achieve and maintain compliance without the expense and complexity of adapting legacy GRC solutions like MetricStream to accommodate new compliance requirements.

Here are the features and use cases that you’ll get with SmartSuite:

• Create reports and dynamic dashboards: Monitor executive views into your organization's overall risk profile with powerful charting and metrics widgets. 

• Collaborate and respond to risks in real-time: Engage key stakeholders in a real-time discussion of potential threats or vulnerabilities.

Our solution will also let you get immediate updates when critical information is available.

• Streamline policy creation, in real-time approval, and control assessments: Streamline risk management by building an integrated program in one place.
• Keep risk and compliance data secure: Define your teams and manage access to information across all GRC practice areas.

• Integrate with your existing systems: Integrate with existing systems and data to consolidate and centralize your data. 

• Automate for accuracy and efficiency: Remove inefficiency and the chance for human error by automating repeatable workflows.

SmartSuite's no-code automation builder provides compliance teams with a visual interface that makes it easy to respond to events and take action. That means you can customize your GRC workflows without technical resources.

• Monitor, measure and score: Create your own risk calculations and metrics to evaluate every aspect of organizational risk.

You can generate risk scores and evaluate key indicators with SmartSuite’s powerful calculation capabilities.

• Policy management: Establish a strong foundation with streamlined and flexible policy management. You can simplify the entire process, from authoring to review and release.

You’ll be able to assign ownership, manage revisions, and ensure your policies consistently align with key business initiatives and regulatory requirements.

• PSTOS Compliance Tracker: Designed for regulatory compliance and built on SmartSuite.

Our platform focuses on data security as the core of compliance frameworks with services such as compliance readiness, virtual CISO, and IT security implementation.

Learn more about it from our CEO, Jon Darbyshire, who held a webinar on the topic:

Prioritize & Mitigate Risks

Our platform lets you create a centralized Risk Register to help you effectively identify potential risks to your organization.

You will be able to assess threats and establish risk mitigation strategies inside SmartSuite.

You can also ensure that the appropriate controls are in place and measure their effectiveness by evaluating risk indicators and displaying results in SmartSuite’s rollup reports and dashboards.

💡 Pro Tip: Teams love our platform because they can use automation to move tasks through defined workflow stages that comply with their policies and procedures.

I know how important threat management is and the need to respond quickly to incidents.

Our platform lets you centralize incident response and threat mitigation by linking incidents to assets and organizational data to offer context during your investigations.

You can also set up automations with our no-code automation builder to escalate critical events to make sure that your team is aware of active risks to your organization.

Ready-To-Use GRC Templates

We built GRC templates for teams looking to get started right away, instead of building everything from scratch.

Our general risk management template includes a:

• Risk register, where you can break down the risks, the risk owner, the annual loss expectancy, risk event category, risk type, volatility, and status.

• Issue assessments, where you’ll be able to see a comprehensive breakdown of each risk.

• Action plans, where you can describe the actions (best practices) to mitigate the risks.

• A separate tab for control standards, your findings, exception requests, risk assessment by type, and risk assessment issues.

You can customize our risk management template here.

Alternatively, you can feel free to check out and customize our 14 other risk management templates for various use cases, such as contract management, policy management, and incident management.

How is SmartSuite different from MetricStream?

Unlike MetricStream, SmartSuite offers:

• A modern solution with an intuitive interface that does not confuse your team or require training.
• An affordable and transparent pricing model, as well as a generous free plan to help you get started.
• Automated workflows that can help you build multi-step automations to trigger actions at the right time.
• Best-in-class customer support and account management that will help you with setting up the automations inside the platform.

💡 Case Study: Find out how MediaLab transformed operations, minimized risk, and saved $40,000+ per year by cutting software costs.

How is SmartSuite’s Pricing Different From MetricStream's?

Unlike MetricStream, SmartSuite offers a free plan with access to 250+ automation actions, team collaboration, multi-dashboard views, and more.

There are four paid plans with a 14-day free trial (no CC required):

• Team: Starts at $12/user per month, including Gantt charts, timeline views, 5000 automation runs, and native time tracking.
• Professional: Starts at $30/user per month and adds two-factor authentication, Gmail & Outlook integrations, and unlimited editors.
• Enterprise: Starts at $45/user/month and includes access to audit logs, data loss prevention, and 50,000 monthly API calls.
• Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

Next Steps: Get Started With SmartSuite & Our Templates For Free

If you’re looking to build GRC workstreams and prioritize and mitigate risks, give SmartSuite’s free plan and our pre-built GRC templates a chance.

Our platform offers just the right customization, native collaboration capabilities and a library of 200+ project management templates to help compliance teams create and maintain a project management workflow.

Here’s what's in it for your team when you try SmartSuite:

• Access to a generous free plan with features including multi-board views (Kanban, Chart, Map, Timeline, Card, and Calendar), 100 automations/month, and 40+ field types, including formula and linked record fields.
• No-code automation builder to set up to 500,000 trigger/action workflows.
• Built-in productivity tools, including time tracking, status tracking, and checklists.
• Team collaboration and planning tools such as whiteboards and SmartSuite docs.
• Resource management across projects and teams.
• 40+ field types, including the option to add your custom fields.

Sign up for a free plan to test the water or get a 14-day free trial to explore all its amazing features.

Or, if you’d like to talk to our experts, you can schedule a demo.

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