10 Best BMC Helix Alternatives For ITSM In 2025

Have you been looking for BMC Helix alternatives to better manage your IT service management?

BMC Helix is an enterprise-grade IT service management solution that helps you multiply productivity with agentic AI for ServiceOps.

However, some users of the platform are dissatisfied with its expensive pricing, outdated UI, and difficult-to-configure platform.

In this buyer guide, I’ll go over the 10 best BMC Helix alternatives for ITSM in 2025 that can help you manage your IT management workflows.

Why are some IT teams looking to switch from BMC Helix?

Don’t get us wrong, we’re not trying to say that BMC Helix offers a poor ITSM solution that should be switched from.

There are hundreds of satisfied enterprise IT teams from around the world that will tell you otherwise.

Despite this, some customers have been dissatisfied with the solution for several reasons:

#1: The platform is expensive when compared to alternatives

The #1 complaint of users of BMC Helix is how expensive it is when compared to alternatives on the market.

According to insiders from Vendr, the software costs about $30,000/year (data from 3 deals), which is considerably higher than other competitors.

‘’Expensive compared to other ITSM tools.’’ – G2 Review.

#2: Outdated UI

Another complaint for BMC Helix has been its outdated user interface, which a verified Enterprise customer of the platform wishes to change.

‘’But UI is very old and needs to be changed. It is also very, very slow when switching between tabs and options.’’ – G2 Review.

#3: Difficult to configure and customize

Last but not least, users of the platform are not happy with how difficult it has been for them to configure and customize the solution.

A user of the tool mentions that the language is non-JSON, which makes it harder for developers to write.

➡️ This is referring to the configuration format used in BMC Helix's automation and integration features, specifically how the platform handles structured data for APIs, workflows, or configuration rules.

‘’Some of the flow, etc., can be complex to configure.’’ – G2 Review.

What are the best BMC Helix alternatives on the market for ITSM?

Here are the 10 best BMC Helix alternatives on the market for IT service management after evaluating 30+ tools:

#1: SmartSuite: Best for IT teams looking to manage IT processes, projects, and asset management in an all-in-one solution.

#2: Ivanti: Good for enterprises looking for a flexible, scalable IT service management solution that has no-code automation.

#3: SysAid: Ideal for IT teams looking for automated ticketing, asset management, and workflow automation.

#4: ServiceNow: A nice option for IT managers looking for an ITSM platform to resolve issues quickly using AI and machine learning.

#5: Jira Service Management: Best for organizations looking for enterprise-grade IT service management that is easy to implement and configure.

#6: SolarWinds: Good for IT teams looking for an ITSM solution that focuses on incident and asset management.

#7: Atera: Ideal for IT teams looking for an IT management solution with remote monitoring.

#8: Freshservice: Good for IT managers looking to automate and streamline service desk operations for end users.

#9: ClickUp: Best for SMEs looking for an affordable solution for project management, team collaboration, and task organization.

#10: Zendesk: A nice option for customer service teams looking to handle IT support tickets across multiple channels.

#1: SmartSuite

SmartSuite offers the best BMC Helix alternative for IT service management with our modern, no-code project management software.

Our ITSM solution has been designed to help you streamline critical IT processes, organise projects, and remove traditional obstacles in the tech landscape.

Here’s a quick walkthrough of the platform and our solution for IT teams:

Let’s go over the features that make SmartSuite the best choice for teams looking for an BMC Helix alternative: 👇

Comprehensive IT Service Management

SmartSuite helps you manage your IT processes, projects, and asset management all in one single solution.

Our no-code, easy-to-use platform empowers IT teams to automate all technical processes with ease.

Here are the features and use cases that you’ll get with SmartSuite:

Manage critical IT processes: Manage IT data and workflows in one place, from deploying help desk and issue management solutions to ensuring core business operations stay uninterrupted.

Track tickets & issues: You can deploy help desk and issue management solutions to ensure your business operations are not interrupted.

Manage your IT assets and licenses: Track all of your IT assets, to whom they are deployed to and what software versions are deployed.

Manage internal IT projects: Plan deployments, schedule your teams, and monitor progress to ensure you deliver on time and under budget.

Integrate with your existing systems: Our software lets you integrate with existing systems and data to consolidate and centralize your data.

Automate for accuracy and efficiency: You’ll be able to remove inefficiencies and the chance for human error by automating repeatable workflows.
Monitor and report on your work with customizable IT dashboards that help your team slice and dice data, track help tickets, work requests, and more in dynamic interactive dashboards.

Streamline Your Team’s IT Workflows

SmartSuite lets you standardize your IT request workflow with a centralized work request process.

Your team will be able to prioritize tasks, assign IT staff and ensure that you achieve service level agreements.

You’ll also be able to monitor your team with flexible reports and dashboards that keep you updated in real time.

Apart from that, SmartSuite's no-code automation builder provides IT teams with a visual interface that makes it easy to respond to events and take action.

That means you can customize your ITSM workflows without technical resources.

💡 Working from mobile? You can stay connected to critical IT information, tickets and device information with our native iOS and Android apps.

Your team can use our mobile apps to share files, images, updates and other feedback to resolve problems and close tickets.

Ready-To-Use ITSM Templates

Our team has prepared a bunch of ITSM templates for IT teams looking to get started right away, instead of building everything from scratch, such as an IT Help Desk.

Our ITSM template includes a:

IT Service Request Management, where you can streamline work requests, automate repetitive tasks, and manage IT assets.

IT Help Desk, which we built for internal IT departments looking to capture and resolve internal technology issues.

IT Asset Tracker, where you can keep track of IT assets issued to employees or implemented in networks, facilities and workspaces.

You can customize our ITSM management templates here for various use cases, such as IT Security Policies, IT Security Audits, and IT Work Requests.

How is SmartSuite different from BMC Helix?

Unlike BMC Helix, SmartSuite offers a platform with:

A modern solution with an intuitive interface that does not confuse your IT team or require extensive training.
An affordable and transparent pricing model with a generous free plan to help you get started.
Automated workflows that can help you build multi-step automations to trigger actions at the right time.
Customer support and account management, which will help you with setting up the automations inside the platform.

💡 Case Study: Learn how MediaLab transformed operations, minimized risk, and saved $40,000+ per year by cutting software costs.

Pricing

Unlike BMC Helix, SmartSuite offers a free plan with access to 250+ automation actions, team collaboration, multi-dashboard views, and more.

There are four paid plans with a 14-day free trial (no CC required):

Team: Starts at $12/user per month, including Gantt charts, timeline views, 5000 automation runs, and native time tracking.
Professional: Starts at $30/user per month and adds two-factor authentication, Gmail & Outlook integrations, and unlimited editors.
Enterprise: Starts at $45/user/month and includes access to audit logs, data loss prevention, and 50,000 monthly API calls.
Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

Pros & Cons

✅ Generous free plan that includes access to advanced features of the platform for up to 5 solutions.

✅ 9 ready-to-use ITSM templates for various use cases.

✅ Dynamic dashboards and reporting that are easy to navigate.

✅ Integrated document and file management.

✅ Automate risk scoring, compliance tracking, audits, and vendor reviews.

✅ Modern and intuitive user interface.

❌ Fewer native integrations when compared to other alternatives on the market.

#2: Ivanti

Best for: Enterprises looking for a flexible, scalable IT service management solution that has no-code automation.

Similar to: SysAid, ServiceNow.

Ivanti Neurons for ITSM delivers a proactive, AI-powered platform designed to automate IT workflows, optimize assets, and improve user experiences.

Its modular approach and drag-and-drop configuration let you start small and seamlessly add capabilities as your IT maturity grows.

Features

Configure and adapt service management processes through an intuitive drag-and-drop workflow and UI design to eliminate the need for developer resources.
Deploy intelligent chatbots and service portals that guide users, surface knowledge articles, and resolve common issues without human intervention.
Gain complete visibility into hardware and software assets, their relationships, and performance to reduce risks.
Monitor service delivery, quality, and SLA commitments with customizable, role-specific dashboards for executives, managers, and technicians.

Standout Feature: Ivanti’s Modular, Maturity-Driven Scalability

What stood out to me about Ivanti is that the platform’s modular architecture lets you add advanced capabilities, such as shift-left automation and proactive AI remediation, when your organization needs them, supporting your growth from foundational help-desk ticketing to comprehensive, predictive IT operations.