10 Best Ivanti Alternatives For ITSM In 2025 [Reviewed]

Have you been looking for Ivanti alternatives to better manage your IT service management workflows?

Ivanti Neurons for ITSM software is an industry-leading IT service management solution that helps IT support teams automate workflows to reduce manual processes.

However, some users of the platform are not satisfied with its steep learning curve, slow-to-respond customer support, and limited reporting capabilities.

In this buyer guide, I’ll go over the 10 best Ivanti alternatives for ITSM in 2025 that can help you manage your IT management workflows.

Why are some IT teams looking to switch from Ivanti’s Neurons solution?

Now, don’t get me wrong, I’m not trying to say that Ivanti offers a poor ITSM product that should be switched from.

There are hundreds of satisfied IT teams from around the world that will tell you otherwise.

Despite this, some customers have been dissatisfied with the solution for several reasons:

#1: Steep learning curve that’s made the platform complex to use

The #1 complaint of Ivanti’s ITSM solution has been its steep learning curve, which has made the platform difficult to use.

A verified customer service specialist mentions that the platform’s array of features and fields has meant taking a very long time to get new features activated or new configurations built.

‘’It is hugely complicated, its huge array of features and fields means it takes a very long time to get new features activated or new configurations built. This delays our service offerings and makes things more complicated than they need to be.’’ – G2 Review.

This issue has been confirmed by another user of the platform, who claims that beginners will need lots of time to learn how to configure ITSM offerings and that a consultant will probably be needed for the initial setup.

‘’ITSM configuration is not at all intuitive. Beginning admins will need lots of time to learn how to configure ITSM offerings. A consultant will probably be needed for the initial setup. Ivanti offers training classes, but those classes just get you started.’’ – G2 Review.

#2: Customer support can be slow to respond

The 2nd recurring issue that I noticed in Ivanti’s reviewers was that the tool’s customer support, despite the tool’s high cost, can be slow to respond.

A user of the platform mentions that Ivanti’s support tends to get way slower when it comes to technical problems that customers are facing.

‘’Support tends to get way slower when it comes to technical issues.’’ – G2 Review.

#3: Limited reporting capabilities

Last but not least, customers of the platform are not satisfied with its reporting capabilities.

➡️ Reporting is crucial for IT service management in enterprises because it provides visibility into performance, identifies areas for improvement, and supports data-driven decision-making.

‘’Reporting capabilities from the ISM itself are inadequate.’’ – G2 Review.

What are the best Ivanti alternatives for ITSM in 2025?

Here are the 10 best Ivanti alternatives on the market for IT service management after reviewing 30+ tools:

#1: SmartSuite: Best for IT teams looking to manage their IT processes, projects, and asset management in a single all-in-one solution.

#2: ServiceNow: Good for IT teams looking to resolve issues quickly using AI and machine learning.

#3: Jira Service Management: Ideal for IT teams looking for enterprise-grade service management that is easy to implement and configure.

#4: Freshservice: Best for IT teams looking to automate and streamline service desk operations for customers.

#5: SolarWinds Service Desk: Ideal for IT teams focusing on incident, asset management, and ticketing.

#6: Zendesk: Good for customer service management teams looking to handle support tickets across multiple channels.

#7: Helpscout: Ideal for customer support teams looking to leverage AI to help support reps handle more tickets.

#8: Atera: Best for IT teams looking for an all-in-one IT management platform with remote monitoring.

#9: ClickUp: Good for IT teams looking for an affordable platform for project management, team collaboration, and task organization.

#10: Monday: Ideal for IT teams looking to create a custom, real-time dashboard for service management.

#1: SmartSuite

SmartSuite offers the best alternative to Ivanti for IT service management on the market, with our modern, no-code project management software designed for IT teams.

Our ITSM solution has been designed to help you streamline critical IT processes, organise projects, and remove traditional obstacles in the tech landscape.

Here’s a quick walkthrough of the platform and our solution for IT teams:

Let’s go over the features that make SmartSuite the best choice for IT teams looking for an Ivanti alternative: 👇

All-In-One IT Service Management

SmartSuite helps you manage your IT processes, projects, and asset management all in one single solution.

Our no-code, easy-to-use platform empowers IT teams to automate all technical processes with ease.

Here are the features and use cases that you’ll get with SmartSuite:

Manage critical IT processes: You can manage IT data and workflows in one place, from deploying help desk and issue management solutions to ensuring core business operations stay uninterrupted.

Track tickets & issues: Deploy help desk and issue management solutions to ensure your business operations are not interrupted.

Manage your IT assets and licenses: Easily track all of your IT assets, who they are deployed to and what software versions are deployed.

Manage internal IT projects: Plan deployments, schedule your teams, and monitor progress to ensure you deliver on time and under budget.

Integrate with your existing systems: Our software lets you integrate with existing systems and data to consolidate and centralize your data.

Automate for accuracy and efficiency: You’ll be able to remove inefficiencies and the chance for human error by automating repeatable workflows.
Monitor and report on your work with customizable IT dashboards that help you slice and dice data, track help tickets, work requests, and more in dynamic interactive dashboards.

Streamline Your Team’s IT Workflows

SmartSuite lets you standardize your IT request workflow with a centralized work request process.

Your team will be able to prioritize tasks, assign IT staff and ensure that you achieve service level agreements.

You’ll also be able to monitor your team with flexible reports and dashboards that keep you updated in real time.

Apart from that, SmartSuite's no-code automation builder provides IT teams with a visual interface that makes it easy to respond to events and take action.

That means you can customize your ITSM workflows without technical resources.

💡 Working from mobile? You can stay connected to critical IT information, tickets and device information with our native iOS and Android apps.

Your team can use our mobile apps to share files, images, updates and other feedback to resolve problems and close tickets.

Pre-Built ITSM Templates

We have prepared a bunch of ITSM templates for IT teams looking to get started right away, instead of building everything from scratch, such as an IT Help Desk.

Our ITSM template includes a:

IT Service Request Management, where you can streamline work requests, automate repetitive tasks, and manage IT assets.

IT Help Desk, which we built for internal IT departments looking to capture and resolve internal technology issues.

IT Asset Tracker, where you can keep track of IT assets issued to employees or implemented in networks, facilities and workspaces.

You can customize our ITSM management templates here for various use cases, such as IT Security Policies, IT Security Audits, and IT Work Requests.

How is SmartSuite different from Ivanti?

Unlike Ivanti, SmartSuite offers a platform with:

A modern solution with an intuitive interface that does not confuse your IT team or require extensive training.
An affordable and transparent pricing model with a generous free plan to help you get started.
Automated workflows that can help you build multi-step automations to trigger actions at the right time.
Best-in-class customer support and account management that will help you with setting up the automations inside the platform.

💡 Case Study: Learn how MediaLab transformed operations, minimized risk, and saved $40,000+ per year by cutting software costs.

Pricing

Unlike Ivanti, SmartSuite offers a free plan with access to 250+ automation actions, team collaboration, multi-dashboard views, and more.

There are four paid plans with a 14-day free trial (no CC required):

Team: Starts at $12/user per month, including Gantt charts, timeline views, 5000 automation runs, and native time tracking.
Professional: Starts at $30/user per month and adds two-factor authentication, Gmail & Outlook integrations, and unlimited editors.
Enterprise: Starts at $45/user/month and includes access to audit logs, data loss prevention, and 50,000 monthly API calls.
Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

Pros & Cons

✅ The free plan includes access to advanced features of the platform for up to 5 solutions.

✅ 9 ready-to-use ITSM templates for various use cases.

✅ Dynamic dashboards and reporting that are easy to navigate.

✅ Integrated document and file management.

✅ Modern and intuitive user interface.

❌ Fewer native integrations when compared to other alternatives on the market.

#2: ServiceNow

Best for: IT teams looking to resolve issues quickly using AI and machine learning.

Similar to: Jira Service Management.

ServiceNow offers an ITSM platform that helps IT teams remove complexity and consolidate their IT services and tools.

The platform is a good alternative to Ivanti for teams looking to automate essential IT processes and run them from ServiceNow’s Now Platform, which is a single system of action for enterprises.

Features

Performance Analytics that help you anticipate trends, prioritize resources, and improve operations with real-time analytics, covering Ivanti’s weaknesses.
Now Assist for ITSM that helps IT teams accelerate productivity with generative AI on the Now Platform.
A configuration Management Database that helps you track the dependencies and relationships of supported IT services to maintain continuity.

Standout Feature: Virtual Agent

What stood out to me about ServiceNow’s ITSM offering is its Virtual Agent, which makes it easy for employees and customers to resolve issues quickly from a conversational chatbot.