BMC Helix Pricing: Is It Worth It In 2025? [Reviewed]

Even though BMC Helix does not publicly disclose its pricing on its website, I was still able to find some pricing information from verified user reviews and insiders.

In this guide, I’ll cover everything that is known about BMC Helix’s pricing structure, including how they calculate their pricing and reported numbers.

➡️ I’ll also introduce you to a BMC Helix alternative that has a more affordable pricing structure, is quick to set up, and comes with premium customer support without having to pay 6 figures a year.

How Does BMC Helix Calculate Its Pricing?

BMC Helix uses a modular, user-based pricing model that varies by product suite (e.g., ITSM, AIOps, Knowledge Management), license type (named vs concurrent), and deployment model (on-prem vs SaaS).

The final cost will depend on:

Which modules do you require? BMC Helix offers IT Service Management, Operations Management, AIOps, Virtual Agent, and Knowledge Management as separate or bundled services.
The type and number of users: Licenses can be assigned as named (per individual) or concurrent (shared among users), with analyst licenses priced higher than self-service or requestor roles.
Deployment preference: Prices are different between SaaS (Helix delivered via BMC cloud or AWS) and on-premise or hybrid deployments.
Contract terms and volume: Discounts may apply for long-term contracts or enterprise-scale purchases. SaaS offerings also allow purchasing in credits (e.g., $10,000 worth of credits for a year, as you’ll see later).
Use of AI add-ons like HelixGPT: AI features are bundled into some editions but require separate backend token usage charges (e.g., Azure OpenAI or GCP Vertex costs).
Implementation, customization, and training: These services often range in cost.

Does BMC Helix Have A Free Plan Or A Free Trial?

BMC Helix ITSM offers a free trial environment with no expiration date.

Your IT team can sign up to explore features, workflows, and dashboards.

Other BMC Helix modules (e.g. Discovery, Control-M, Continuous Optimization) also provide free trials or guided demos, typically time-limited (e.g. 30 days) or focused on specific capabilities like cloud migration tools.

Apart from this, BMC Helix does not offer a free‑forever tier for small teams or long-term use.

All modules require paid licensing after the trial period. There’s no perpetual free usage tier.

How Much Does BMC Helix Really Cost?

According to insiders from Vendr, BMC Helix pricing costs approximately $30,000 per year, based on data from three recent deals.

For teams looking at per-user pricing, the going rate for a named user (e.g., help desk analysts, asset owners, or admins) is $114.75/month, according to BMC Helix’s Salesforce AppExchange listing.

➡️ Self-service users (those simply submitting IT tickets or requests) are included at no extra cost in that offering.

Another source, the UK Government’s Digital Marketplace, provides detailed SaaS pricing, including:

£218.15/month per concurrent Service Desk user.
£72.70/month per named Service Desk user.
£395.70/month per concurrent user for the full Helix Suite.
£131.90/month per named user for the full Helix Suite.

If you purchase BMC Helix via the AWS Marketplace, the platform also offers a $10,000/year SaaS credit bundle for 12 months.

These credits are pre-paid and applied against licenses or usage, with any overage billed separately.

💡 According to a BMC forum post, BMC Helix Knowledge Management requires “a minimum of 30 user subscriptions at $149/month, including one named user” at initial purchase.

⚠️ Disclaimer: BMC Helix pricing is highly variable and customized based on your contract length, the modules you choose, the number and type of users, and whether you opt for SaaS or on-prem deployment. The prices above are representative, not definitive, and may shift depending on negotiations and enterprise scale.

Does BMC Helix Provide Good Value for Money?

Customers of BMC Helix are overall happy with its solution, including how they can automate and manage internal ITSM operations.

‘’Very modernized tool to automate and manage your operations. It helps in tracking tickets, tasks, changes, and data. Great support team. Integration friendly and gives options to customise as per your needs.’’ – G2 Review.

Despite this, there are many users on PeerSpot who expressed that BMC Helix ITSM is priced higher than other alternatives.

‘’The pricing of BMC Helix ITSM and its implementation costs are quite high, including subscription and maintenance costs per year.’’ – PeerSpot Review.

Looking For an BMC Helix Alternative?

All things considered, BMC Helix was designed for enterprises in mind. Users of the platform are happy with its functionality, but agree that the cost would be prohibitive for a small or medium-scale company.

ITSM leaders have been looking for BMC Helix alternatives not only due to the expensive pricing of the solution, but also because:

The platform’s UI is not user-friendly and is rather outdated.
The tool is difficult to configure and customize as the language is non-JSON, which makes it harder for developers to write.

‘’But UI is very old and needs to be changed. It is also very, very slow when switching between tabs and options.’’ – G2 Review.

SmartSuite (that’s us) offers the best BMC Helix alternative for ITSM with our modern, no-code project management software.

Our IT service management solution has been built to help you streamline critical IT processes, organise projects, and remove traditional obstacles in the tech landscape.

Here’s a quick walkthrough of the platform and our solution for IT teams:

Let’s go over the features that make SmartSuite the best choice for teams looking for an BMC Helix alternative: 👇

All-In-One IT Service Management

SmartSuite lets you manage your IT processes, projects, and asset management all in one single solution.

Our no-code, easy-to-use solution enables IT teams to automate all technical processes with ease.

Here are the features and use cases that you’ll get with SmartSuite:

Manage critical IT processes: Manage IT data and workflows in one place, from deploying help desk and issue management solutions to ensuring core business operations stay uninterrupted.

Track tickets & issues: You can deploy help desk and issue management solutions to ensure your business operations are not interrupted.

Manage your IT assets and licenses: Track all of your IT assets, to whom they are deployed to and what software versions are deployed.

Manage internal IT projects: Plan deployments, schedule your teams, and monitor progress to ensure you deliver on time and under budget.

Integrate with your existing systems: Our software lets you integrate with existing systems and data to consolidate and centralize your data.

Automate for accuracy and efficiency: You’ll be able to remove inefficiencies and the chance for human error by automating repeatable workflows.
Monitor and report on your work with customizable IT dashboards that help your team slice and dice data, track help tickets, work requests, and more in dynamic interactive dashboards.

Standardize Your Team’s IT Workflows

SmartSuite lets you streamline your IT request workflow with a centralized work request process.

You will be able to prioritize tasks, assign IT staff and ensure that you achieve service level agreements.

You can monitor your team with flexible reports and dashboards that keep you updated in real time.

Apart from that, SmartSuite's no-code automation builder provides IT teams with a visual interface that makes it easy to respond to events and take action.

That means your team can customize your ITSM workflows without technical resources.

💡 Working from mobile? You can stay connected to critical IT information, tickets and device information with our native iOS and Android apps.

Your team can use our mobile apps to share files, images, updates and other feedback to resolve problems and close tickets.

Ready-To-Use ITSM Templates

Our team has prepared a bunch of ITSM templates for IT teams looking to get started right away, instead of building everything from scratch, such as an IT Help Desk.

Our ITSM template includes a:

IT Service Request Management, where you can streamline work requests, automate repetitive tasks, and manage IT assets.

IT Help Desk, which we built for internal IT departments looking to capture and resolve internal technology issues.

IT Asset Tracker, where you can keep track of IT assets issued to employees or implemented in networks, facilities and workspaces.

You can customize our ITSM management templates here for various use cases, such as IT Security Policies, IT Security Audits, and IT Work Requests.

How is SmartSuite different from BMC Helix?

Unlike BMC Helix, SmartSuite offers a platform with:

A modern solution with an intuitive interface that does not confuse your IT team or require extensive training.
An affordable and transparent pricing model with a generous free plan to help you get started.
Automated workflows that can help you build multi-step automations to trigger actions at the right time.
Customer support and account management, which will help you with setting up the automations inside the platform.

💡 Case Study: Learn how MediaLab transformed operations, minimized risk, and saved $40,000+ per year by cutting software costs.

Pricing

Unlike BMC Helix, SmartSuite offers a free plan with access to 250+ automation actions, team collaboration, multi-dashboard views, and more.

There are four paid plans with a 14-day free trial (no CC required):

Team: Starts at $12/user per month, including Gantt charts, timeline views, 5000 automation runs, and native time tracking.
Professional: Starts at $30/user per month and adds two-factor authentication, Gmail & Outlook integrations, and unlimited editors.
Enterprise: Starts at $45/user/month and includes access to audit logs, data loss prevention, and 50,000 monthly API calls.
Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

Next Steps For IT Teams: Get Started With SmartSuite & Our Templates For Free

If you’re an IT manager looking to build IT service management workstreams, you can give SmartSuite a chance with our free plan and ready-to-use ITSM templates.

SmartSuite’s platform offers just the right customization, native collaboration capabilities and a library of 200+ project management templates to help teams create and maintain a project management workflow.

Here’s what's in it for your team when you try SmartSuite:

Access to a free plan with features including multi-board views (Kanban, Chart, Map, Timeline, Card, and Calendar), 100 automations/month, and 40+ field types, including formula and linked record fields.
No-code automation builder to set up to 500,000 trigger/action workflows.
Built-in productivity tools, including time tracking, status tracking, and checklists.
Team collaboration and planning tools such as whiteboards and SmartSuite docs.
Resource management across projects and teams.
40+ field types, including the option to add your custom fields.

Or, if you’d like to talk to our team of experts, schedule a demo.

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