Surprise and delight customers with a proactive, holistic approach to managing relationships during address the full customer lifecycle.
Solve customer issues before they happen. Drop a little "surprise and delight" into you're clients' work lives. Build stronger relationships with Account Management and Customer Success solutions that provide a true 360-degree view.
Jump on issues as they arise. Start with the Customer Support Tickets and the Customer Support Library solutions to build the workflow and know-how to strengthen customer relationships and serve them when they you need you the most.
Connect to processes in multiple categories with just a few clicks. Unify marketing, sales, operations, product, finance and more to serve customers more effectively. Map your customer's journey from their first encounter and continue serving their every need.
Start with one solution and build from there. Begin with Customer Onboarding and personalize your process to "wow" customers from the start. Build from there and let us help with all of your customer support needs.
SmartSuite unites your information, processes and collaboration tools. See how our key features can be used to help your team reach its goals.
Slice and dice sales data to track leading customer support KPIs. Drill into the details to identify root cause issues and continuously improve.Solution Tab Link Text
Promote team collaboration and cross-functional care. Unite the entire company around customer needs, pulling in product expertise, marketing finesse and executive leadership to keep customers happy.Solution Tab Link Text
Simplify your operations. Use integrated task management to respond efficiently and stay proactive outreach during day-to-day work.Solution Tab Link Text
Amplify your reach, centralize customer care workflow, and integrate with adjacent systems to extend capabilities and work your way. Video conferencing, calendar management, messaging and more.Solution Tab Link Text
React to the needs of your customers in real time by putting them at the top of the priority list. Support team members on the front-lines of care and cultivate a collaborative culture to keep customers coming back.Solution Tab Link Text
Start the customer journey strong the second the deal closes. Set up automations to trigger workflow processes and make it easy for customers to do business with you.Solution Tab Link Text
Define your teams to manage inbound customer issues and automate escalations to ensure hot items receive the appropriate response.Solution Tab Link Text
This account management solution is the cornerstone of customer care, putting everything you need to know about a client at your fingertips - the products they use, their renewal dates, feedback, ratings, issues and beyond. Service providers can link to the Client Engagements solution to map ongoing work efforts in the context of broader account strategies.
Start strong. Make it easy to become your customer and set your clients up for success. Track the onboarding process and consolidate the assets you need to turn new signings into loyal customers.
Proactively engage with your customers and record quantitative and qualitative feedback. View your Net Promoter score, develop action plans based on survey results and use insights to inform product, service, or company direction.
Track renewals by product and take proactive action to ensure customers stay customers. Let SmartSuite help you keep loyal customers happy, satisfied and confident with you.
Delight your customers by logging, tracking, escalating and resolving issues as they arise. Ideal for companies with light customer support needs and low-to-medium volume of customer issues.
Avoid re-solving the same issue over and over again with this centralized support library. Includes best practices, product and service data, links to open and resolved issues, and more.
Create inbound customer support tickets and manage issues from identification to resolution. Easily track KPIs and view reports to ensure customers are being cared for.
Looking for a simple holiday gift planning solution? Or do you use gifting as a sales & client appreciation technique? This solution is for you.
Our awesome native apps are coming along and will be published really soon !
Will be available by January 1, 2022