All Solution Categories
 / 
Customer Support

Customer Support

Surprise and delight customers with a proactive, holistic approach to managing relationships during address the full customer lifecycle.

Female customer service representative
SmartSuite brand elements

Get
Proactive

Solve customer issues before they happen. Drop a little "surprise and delight" into you're clients' work lives. Build stronger relationships with Account Management and Customer Success solutions that provide a true 360-degree view.

Be
Responsive

Jump on issues as they arise. Start with the Customer Support Tickets and the Customer Support Library solutions to build the workflow and know-how to strengthen customer relationships and serve them when they you need you the most.

Craft Your
Customer Journey

Connect to processes in multiple categories with just a few clicks. Unify marketing, sales, operations, product, finance and more to serve customers more effectively. Map your customer's journey from their first encounter and continue serving their every need.

Start Easy —
And Strong

Start with one solution and build from there. Begin with Customer Onboarding and personalize your  process to "wow" customers from the start. Build from there and let us help with all of your customer support needs.

How SmartSuite Works for Your Team

SmartSuite unites your information, processes and collaboration tools. See how our key features can be used to help your team reach its goals.

Metrics at your fingertips

Slice and dice sales data to track leading customer support KPIs. Drill into the details to identify root cause issues and continuously improve.

Solution Tab Link Text

Collaborate in real-time

Promote team collaboration and cross-functional care. Unite the entire company around customer needs, pulling in product expertise, marketing finesse and executive leadership to keep customers happy.

Solution Tab Link Text

Automatically prioritize key tasks

Simplify your operations. Use integrated task management to respond efficiently and stay proactive outreach during day-to-day work.

Solution Tab Link Text

Quickly connect with adjacent tools

Amplify your reach, centralize customer care workflow, and integrate with adjacent systems to extend capabilities and work your way. Video conferencing, calendar management, messaging and more.

Solution Tab Link Text

Get notified of critical issues

React to the needs of your customers in real time by putting them at the top of the priority list. Support team members on the front-lines of care and cultivate a collaborative culture to keep customers coming back.

Solution Tab Link Text

Eliminate manual workflow

Start the customer journey strong the second the deal closes. Set up automations to trigger workflow processes and make it easy for customers to do business with you.

Solution Tab Link Text

Create support teams

Define your teams to manage inbound customer issues and automate escalations to ensure hot items receive the appropriate response.

Solution Tab Link Text

Protect customer information

Protect customer information with technology that utilizes leading security standards and privacy protocols.

Solution Tab Link Text
Arrow Left
Arrow Right
Arrow
Explore All Features

Customer Support

alt text

Account Management

This account management solution is the cornerstone of customer care, putting everything you need to know about a client at your fingertips - the products they use, their renewal dates, feedback, ratings, issues and beyond. Service providers can link to the Client Engagements solution to map ongoing work efforts in the context of broader account strategies.

alt text
Track the onboarding process and consolidate the assets you need to turn new signings into loyal customers

Customer Onboarding

Start strong. Make it easy to become your customer and set your clients up for success. Track the onboarding process and consolidate the assets you need to turn new signings into loyal customers.

Track the onboarding process and consolidate the assets you need to turn new signings into loyal customers
Proactively engage with your customers and record quantitative and qualitative feedback

Customer Surveys

Proactively engage with your customers and record quantitative and qualitative feedback. View your Net Promoter score, develop action plans based on survey results and use insights to inform product, service, or company direction.

Proactively engage with your customers and record quantitative and qualitative feedback
Track renewals by product and take proactive action to ensure customers stay customers

Customer Renewals

Track renewals by product and take proactive action to ensure customers stay customers. Let SmartSuite help you keep loyal customers happy, satisfied and confident with you.

Track renewals by product and take proactive action to ensure customers stay customers
Delight your customers by logging, tracking, escalating and resolving issues as they arise

Customer Success

Delight your customers by logging, tracking, escalating and resolving issues as they arise. Ideal for companies with light customer support needs and low-to-medium volume of customer issues.

Delight your customers by logging, tracking, escalating and resolving issues as they arise
Avoid re-solving the same issue over and over again with this centralized support library. Includes best practices, product and service data, links to open and resolved issues, and more.

Support Library

Avoid re-solving the same issue over and over again with this centralized support library. Includes best practices, product and service data, links to open and resolved issues, and more.

Avoid re-solving the same issue over and over again with this centralized support library. Includes best practices, product and service data, links to open and resolved issues, and more.
Create inbound customer support tickets and manage issues from identification to resolution

Support Tickets

Create inbound customer support tickets and manage issues from identification to resolution. Easily track KPIs and view reports to ensure customers are being cared for.

Create inbound customer support tickets and manage issues from identification to resolution
Track your company's entire gifting process

Client Gift Tracker

Looking for a simple holiday gift planning solution? Or do you use gifting as a sales & client appreciation technique? This solution is for you.

Track your company's entire gifting process

Can't find what you're looking for?

Get inspired from our various categories.

Get Started
Get Started
Square Dots
Modal Close Button
iOS Iconandroid icon

Coming Soon !

Our awesome native apps are coming along and will be published really soon !

Will be available by January 1, 2022