World Class
Support
We’re here to help you transform the way you work, every step of the way. With in-depth guides, a searchable online help center, quick how-to videos and live chats with our helpful reps, you can get the information you need in the format you prefer.
Searchable
Help Articles
Our Help Center is your searchable user manual, complete with how-to’s and helpful tips so you can get the most out of SmartSuite.
Whether you browse by topic or search for something specific, you’ll find just what you’re looking for in our detailed articles that cover every part of our work management platform.
.jpg)
Get Smart
In SmartSuite
Use our advanced resources and take your skills to the next level!
.png)
Help When You Need It,
However You Want It.
We’re here for you, and we’ll meet you where you’re at with the support you need.
Integrated Support Center
Built right into SmartSuite, the Help Center modal connects you to available support channels so you can get answers and help with limited interruptions to your workflow. Search help guides, submit feedback, send us a message and check the platform’s status.
Real Time Chat
Sometimes it’s just better to connect with someone to get the answer you need — we get that. Chat in real-time with our support team when we’re online, or send us a message and we’ll get back to you as soon as we can.
Open a Support Ticket
Can’t find what you’re looking for? Need to report an issue or a security vulnerability? We’ve got you. Submit a ticket and our team will quickly get to work on getting you back to work. You’ll have access to all existing tickets in our system (not just your accounts), and you can upvote tickets to increase their priority, add your own comments and check updates on our progress. Try to find another platform with this level of transparency...we’ll wait.
Request a New Feature
We designed SmartSuite to adapt to your work, and we’re here to support you by improving our product to further meet your needs. Tell us how we could make something better or what new feature would help you — then upvote requests made by the community, add comments and check back for updates.
Have an idea? Make a suggestion. You might even find our founders wandering around in here.
Real-Time Status Reporting
Whether things are humming along, there’s scheduled maintenance or a report of an incident, the Status area of the Help Center modal will notify you of the state of the environment. Here, you can view uptime reports and past incidents. You’re also able to subscribe to these updates via email, Slack or an Atom or RSS feed.
