10 Best SysAid Alternatives & Competitors In 2025 [Reviewed]

Are you looking for SysAid alternatives to manage your IT service management better?

SysAid offers an IT service management solution that helps organizations deliver an AI-powered automated service.

However, some customers of the software have not been happy with its occasional bugs, clunky interface that is outdated, and steep initial learning curve.

In this article, I’ll go over the 10 best SysAid alternatives for ITSM in 2025 that can help you manage your ITSM workflows.

TL;DR

SmartSuite offers the best SysAid alternative for IT teams looking to manage IT processes, projects, and asset management in a customizable, all-in-one platform.
Other enterprise-grade tools like ServiceNow and Ivanti offer a higher level of customization and workflow management, but can get really expensive if you want all the bells and whistles.
On the other hand, solutions like Jira Service Management and ClickUp offer easier-to-use ITSM platforms with affordable per-seat pricing and customizable templates for both SMEs and enterprises.

But first, I wanted to cover the reasons why some IT leaders have been looking to make the switch from SysAid in the first place: ⤵️

Why have some IT leads been looking for SysAid alternatives?

The reasons why some IT managers have been looking to switch from SysAid are due to the platform’s occasional bugs, outdated interface that feels clunky, and how hard it is to learn how to best use the platform.

But don’t get us wrong here, we’re not trying to claim that SysAid is a poor ITSM solution that you should avoid.

There are hundreds of satisfied IT teams from around the world that will tell you otherwise.

After all, the tool helps you set up a knowledge base to help users find answers to common questions and a conversational AI chatbot for instant support.

However, some users have been dissatisfied with the solution for several reasons:

#1: Occasional bugs that cause interruptions and delays

The #1 issue for SysAid has been the platform’s occasional bugs that have caused interruptions for some users of the platform.

For example, a verified mid-market user of the platform mentions that the platform can start displaying error 504, which then affects their ticket resolution and customer-initiated requests.

‘’On some days, the platform goes off displaying error 504, which dramatically affects ticket resolution and customer-initiated requests, hence delaying turnaround times.’’ – G2 Review.

#2: Clunky and outdated interface

Next up, users of the tool are not happy with the solution’s interface and refer to it as ‘’outdated’’ and ‘’clunky.’’

‘’SysAid is powerful, but its interface can feel a bit clunky and outdated, especially for first-time users.’’ – G2 Review.

#3: A steep initial learning curve

And finally, enterprise-grade IT service desk managers are not happy with the fact that there’s a steep initial learning curve for the platform.

A verified user of the platform mentions that even though their company has been happy with SysAid, it has taken them some time to set up the platform initially and understand it fully.

‘’While SysAid has been great overall, we found that some initial configurations took a bit of time to understand fully.’’ – G2 Review.

What are the best SysAid alternatives on the market for ITSM?

Here are the top 10 SysAid alternatives on the market for IT service management after evaluating 30+ solutions:

#1: SmartSuite: Best for IT teams looking to manage IT processes, projects, and asset management in an all-in-one platform.

#2: ServiceNow ITSM: Best for IT leads who need a comprehensive ITSM platform to resolve issues quickly using AI and ML.

#3: SolarWinds: Best for enterprises looking for an ITSM solution that focuses on incident and asset management.

#4: Freshservice: Best for IT managers looking to automate and streamline service desk operations for their users.

#5: Jira Service Management: Best for organizations looking for enterprise-grade IT service management that is easy to implement and configure.

#6: Ivanti Neurons: Best for IT teams looking for a scalable ITSM solution that has no-code automation.

#7: Atera: Best for IT leads looking for an IT management solution with remote monitoring.

#8: HelpScout: Best for customer support teams looking to use AI to help support reps handle more tickets.

#9: Zendesk: Best for customer service teams that need to handle IT support tickets across multiple channels.

#10: ClickUp: Best for IT managers looking for an affordable ITSM solution for project management, team collaboration, and task management.

#1: SmartSuite

SmartSuite offers the best alternative to SysAid in 2025 for ITSM with our no-code, easy-to-use platform that helps you streamline critical IT processes, organize projects, and remove traditional obstacles in the tech landscape.

Here’s a quick walkthrough of the platform and our solution for IT leaders:

Let’s go over the capabilities that make SmartSuite the best choice for small and large IT teams looking for a SysAid alternative: 👇

All-In-One IT Service Management

SmartSuite helps teams manage their IT processes, projects, and assets all in one single solution. Our no-code, easy-to-use platform lets you automate all technical processes with ease.

Here are the capabilities and use cases that your team will get with SmartSuite:

Manage critical IT processes: You can manage IT data and workflows in one place, from deploying help desk and issue management solutions to ensuring core business operations stay uninterrupted.

Track tickets & issues: It’s possible to deploy a help desk and issue management solutions to ensure your business operations are not interrupted.

Manage your IT assets and licenses: Your team can track all of your IT assets, to whom they are deployed to and what software versions are deployed.

Manage internal IT projects: You can plan deployments, schedule your teams, and monitor progress to ensure you deliver on time and under budget.

Integrate with your existing systems: Your team can integrate with existing systems and data to consolidate and centralize your data.

Automate for accuracy and efficiency: It’s possible to remove inefficiencies and the chance for human error by automating repeatable workflows.
Monitor and report on your work with customizable IT dashboards: You can slice and dice data, track help tickets, work requests, and more in dynamic interactive dashboards.

Streamline Your Team’s IT Workflows

Your team can standardize your IT request workflow with a centralized work request process.

Our platform lets you prioritize tasks, assign IT staff and ensure that you achieve SLAs.

You’ll also be able to monitor your team with flexible reports and dashboards that keep you updated in real time.

Apart from that, SmartSuite's no-code automation builder provides IT teams with a visual interface that makes it easy to respond to events and take action.

That means you can customize your ITSM workflows without technical resources.

💡 Working from mobile? Stay connected to critical IT information, tickets and device information with our native iOS and Android apps.

Your team can use our mobile apps to share files, images, updates and other feedback to resolve problems and close tickets.

Pre-Built TSM Templates

Our team has prepared a few ITSM templates for IT teams looking to get started right away, instead of building everything from scratch, such as an IT Help Desk.

Our ITSM template includes a:

IT Service Request Management, where you can streamline work requests, automate repetitive tasks, and manage IT assets.

IT Help Desk, which we built for internal IT departments looking to capture and resolve internal technology issues.

IT Asset Tracker, where you can keep track of IT assets issued to employees or implemented in networks, facilities and workspaces.

You can customize our ITSM management templates here for various use cases, such as IT Security Policies, IT Security Audits, and IT Work Requests.

How is SmartSuite different from SysAid?

Unlike SysAid, SmartSuite offers a platform with:

A modern solution with an intuitive interface that does not confuse your IT team or require extensive training.
A generous free plan to help you get started, as well as an Enterprise-grade fully custom plan.
Automated workflows that can help you build multi-step automations to trigger actions at the right time.
Customer support and account management will help you with setting up the automations inside the platform.
The set-up is not complex - you can get started right away and set up the platform in a few days, not months.

💡 Case Study: Learn how MediaLab transformed operations, minimized risk, and saved $40,000+ per year by cutting software costs.

Pricing

Unlike SysAid, SmartSuite offers a free plan with access to 250+ automation actions, team collaboration, multi-dashboard views, and more.

There are four paid plans with a 14-day free trial (no CC required):

Team: Starts at $12/user per month, including Gantt charts, timeline views, 5000 automation runs, and native time tracking.
Professional: Starts at $30/user per month and adds two-factor authentication, Gmail & Outlook integrations, and unlimited editors.
Enterprise: Starts at $45/user/month and includes access to audit logs, data loss prevention, and 50,000 monthly API calls.
Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

Pros & Cons

✅ A free plan that includes access to advanced features of the platform for up to 5 solutions.

✅ 9 ready-to-use ITSM templates that you can get started with right away.

✅ Dynamic dashboards and reporting that are easy to navigate.

✅ Integrated document and file management.

✅ Automate risk scoring, compliance tracking, audits, and vendor reviews.

✅ Modern and intuitive UI.

❌ Fewer native integrations when compared to other competitors on the market.

#2: ServiceNow ITSM

Best for: IT leads who need a comprehensive ITSM platform to resolve issues quickly using AI and ML.

Similar to: Jira Service Management.

ServiceNow offers a comprehensive ITSM platform that enables IT teams to remove complexity and consolidate their IT services and tools.

The platform is a good alternative to SysAid for large teams looking to automate essential IT processes within a single system of action.

Features

Performance analytics that enables IT teams to anticipate trends, prioritize resources, and improve operations with real-time analytics.
Now Assist for ITSM to help you accelerate productivity with generative AI on the Now Platform.
A management database that lets your team track the dependencies and relationships of supported IT services to maintain continuity.

Standout Feature: Virtual Agent

ServiceNow’s Virtual Agent stood out to me the most, which makes it easy for end users to resolve issues quickly from a conversational chatbot that has been trained with FAQs.