Service Accounts — Non-Human Identities for Governed Integrations
Run integrations, scripts, and agents under dedicated API identities with scoped, auditable access—so automated work survives personnel changes, carries only the access it needs, and stays visible to administrators.
What Is Service Accounts?
Service Accounts is a SmartSuite capability that provides non-human API identities for integrations, scripts, and agents—provisioned and governed centrally rather than borrowed from an individual member's credentials. It helps IT, security, and platform teams scope each automated workload to only the access it needs and keep its activity auditable—separating machine access from people, and keeping integrations running through role changes and offboarding. Service Accounts complement personal API Tokens used with the REST API.
Non-Human Identities
Give Every Integration Its Own Identity—Not a Borrowed Login
Integrations that authenticate as a person inherit that person's access and break when they leave. Service Accounts replace borrowed credentials with dedicated API identities for each integration, script, or agent—so automated work is owned by the Workspace, not by whoever set it up.
When an employee changes roles or offboards, the warehouse sync, the portal, and the agent keep running.
Scoped Access
Scope Each Service Account to Only What the Workload Needs
A reporting sync doesn't need write access, and a form-intake integration doesn't need the whole Workspace. Service Accounts carry scoped access, so each automated identity is limited to the data and operations its job requires—least privilege for machines, not just people.
Narrow scopes shrink the blast radius of any leaked credential and make access reviews answerable in minutes.
Central Governance
Provision, Review, and Audit Service Accounts From One Place
Administrators provision and govern Service Accounts centrally, with each identity's activity auditable—so security teams can answer who (or what) touched which data, and machine access shows up in oversight instead of hiding behind a shared login.
Reviews, offboarding of retired integrations, and incident investigations all start from one governed inventory of non-human access.
Service Accounts
Automated access is access--and auditors, security teams, and platform owners need it governed like any other. Service Accounts bring the non-human identities behind evidence pipelines and register syncs into the same oversight model as your members.
Run automated evidence collection under a dedicated, scoped identity so auditors can trace exactly what the pipeline accessed—and access reviews cover machines as rigorously as people.
Inventory every integration's identity and scope in one place during periodic access reviews, retiring service accounts for decommissioned tools instead of hunting down forgotten personal tokens.
Point register and evidence syncs at a service account so compliance data keeps flowing when the engineer who built the integration changes roles or leaves. Continuity of controls stops depending on one person's login.
Give a disclosure or attestation intake integration a write-scoped identity limited to its intake Table—a compromised form can never reach the registers, evidence, and policies elsewhere in the Workspace.
Run REST API jobs under service accounts instead of personal tokens, pairing programmatic power with identities your security team can scope, review, and revoke.
Automated access is access--and auditors, security teams, and platform owners need it governed like any other. Service Accounts bring the non-human identities behind evidence pipelines and register syncs into the same oversight model as your members.
Service Accounts are non-human API identities for integrations, scripts, and agents—provisioned and governed centrally by administrators. They give automated workloads their own scoped, auditable access instead of running on a member's personal credentials.
Personal tokens carry a member's access and stop working when that member leaves or changes roles. A service account is owned by the Workspace, scoped to its specific job, and stays valid through personnel changes—so integrations don't silently break and access reviews stay clean.
Each service account carries scoped access, limited to what its workload needs—a read-only identity for a reporting sync, a narrowly write-scoped one for an intake integration. Narrow scopes limit the impact of any compromised credential.
Yes—auditable access is core to the capability. Activity performed under a service account is attributable to that specific identity, so security and compliance teams can distinguish machine actions from human ones during reviews and investigations.
Service Accounts are provisioned and governed centrally by workspace administrators, keeping the inventory of non-human access in one place rather than scattered across individual members' profiles.
They make non-human access reviewable: every integration has a named identity, a defined scope, and auditable activity. That gives GRC teams direct answers to access-review and vendor-audit questions about what automated systems can touch—helping the organization stay audit-ready.
Govern Machine Access Like You Govern People
Give every integration a scoped, auditable identity—provisioned centrally and visible to the teams accountable for access.