10 Best Atera Alternatives & Competitors in 2025 [Reviewed]

Atera has made a name for itself in ITSM, giving in‑house IT teams a single platform for ticketing, asset management, automation, and reporting.

But while it’s popular, it isn’t the perfect fit for every organization, with many searching for tools that better match their workflows or budgets.

The good news? The ITSM space is thriving in 2025, with modern platforms offering better value for money and easier collaboration between IT and business teams.

Even better news? I tested several of the and shortlisted the best of the best, resulting in this in-depth review that breaks down 10 of the best Atera alternatives and competitors for ITSM in 2025.

In it, you’ll see how they compare on features, scalability, and value, so you can find the right fit for your IT department’s next chapter.

TL;DR

If Atera’s paywalled features, add‑on costs, and limited reporting don’t fit your needs, there are plenty of strong ITSM alternatives in 2025.
SmartSuite stands out with no‑code customization, centralized workflows, and transparent per‑user pricing that scales without hidden fees.
Other top contenders, such as Freshservice, Jira Service Management, ManageEngine ServiceDesk Plus, and ServiceNow, offer deeper ITIL alignment, advanced automation, and richer analytics.
Tools such as NinjaOne, PDQ Connect, Pulseway, Syncro, and Zluri cater to teams seeking specialized endpoint management, SaaS oversight, or lightweight service management.

Let’s dive in!

Why do you need Atera alternatives?

Atera is an all‑in‑one ITSM platform that delivers a lot of power and flexibility for internal IT teams that delivers particularly well in the following areas:

It has an intuitive, easy‑to‑use interface and fast setup, with many users praising how quickly they can onboard staff and begin using the platform.
All‑in‑one RMM + PSA with straightforward per‑technician pricing. Atera uniquely combines remote monitoring, helpdesk ticketing, patch management, and automation under a single subscription model based on technicians - not device counts - making costs predictable and better scalable.

However, as powerful as Atera is, it doesn’t always meet every IT team’s needs.

Let’s explore some common user pain points that often prompt professionals to look for ITSM platforms beyond Atera.

1. Its best features are treated as add-ons

While Atera offers powerful AI features, such as the Copilot, there’s a catch.

None of these features is included in its subscription plans. Instead, they’re treated as add-ons you must purchase separately for each technician that needs to use them (95€/technician/mo).

“More and more features are paid add-ons to the plan, as well as the highly marketed AI autopilot is only available on the most expensive plan. Other platforms offer these features included in the plan, however bill per device, but in the end its still going to end up cheaper than paying for all of these addons and upgrades. We will most likely move away from Atera to alternative options.” - G2 Review

Both its AI and network discovery features are add-ons only, meaning that the costs of the platform can easily add up for teams with more advanced needs.

I would say the least thing we like about Atera is some of the add-on items should be included in the subscription - ex. Network Discovery - this is a no brainer and should just be included. Because we don't see the value in paying for this, we 've opted for a open-source 3rd party tool that virtually does the same thing...for free. - G2 Review

2. It’s heavily paywalled

The problem with Atera’s pricing doesn’t end at add-ons, however.

If you need access to more sophisticated features, like more granular reports or custom asset types, you’ll have to subscribe to one of its higher-tier plans.

The constant drive to shove their AI down your throat at every single opportunity.. I pay for your product, why am I getting ads in it to buy addons?

Speaking of upgrades, they nickel and dime you over everything.

Need better reporting? That's an upgrade!

Need more asset types? Thats an upgrade! - G2 Review

Moreover, you need to be a fully licensed user in order to see dashboards or ticket statuses, which incurs more unnecessary costs and difficulties.

I also don't like that someone needs to be licensed as a full user to just see the dashboard status or ticket information. A free or heavily discounted "view only" license would make this an easier sell. - G2 Review

My only want is for them to make the dashboard visible to a non licensed user, so we can keep it up on a screen in the call center without having to have a licensed user logged in. - G2 Review

3. Its reports lack depth and customization

Having insightful and intuitive reporting dashboards is a must for ITSM teams, as they help you understand at a glance if there are any urgent issues that need to be taken care of as soon as possible.

Atera’s reporting lacks the depth and insightfulness most other ITSM platforms offer, pushing users to check for problems manually.

One area that could be enhanced is the reports section because I see more potential for Atera to use AI to automatically analyze and generate deeper insights, like identifying usage patterns or predicting potential device failures, making our reporting even more proactive for troubleshooting. - G2 Review

Moreover, the reporting dashboards are not customizable enough, which can be a major problem for teams with more specific needs regarding metrics they need to monitor.

While Atera offers a robust set of features, the reporting tools could be more customizable to meet specific business needs. Additionally, while customer support is responsive and helpful, implementing new feature requests or updates can take longer than anticipated. Lastly, the platform would benefit from more granular controls in workflow customization to cater to complex environments. - G2 Review

What are the best Atera alternatives and competitors in 2025?

Here are the best alternatives to Atera in 2025 from the companies I reviewed:

SmartSuite - A versatile, no‑code work management platform that IT teams can tailor into a powerful ITSM system with custom ticketing workflows, automation, asset tracking, and built‑in collaboration all within a clean, intuitive interface.
Freshservice - An ITIL‑ready ITSM tool with strong automation, CMDB, asset management, and self‑service capabilities.
Jira Service Management - Delivers enterprise‑grade incident and change management, seamless integration with Atlassian products, and agile support for development and operations teams.
ManageEngine ServiceDesk Plus - Provides full ITSM modules, offering rich asset discovery, customizable workflows, and flexible on‑prem or cloud deployment.
ServiceNow - A scalable enterprise ITSM powerhouse with deep integrations, advanced workflow automation, and powerful analytics.
NinjaOne - Provides tight remote device management, patching, and an easy-to-use service desk.
PDQ Connect - A focused solution for patch management and software deployment with a lean service management ticketing layer.
Pulseway - Combines remote monitoring, automation, and helpdesk in a streamlined package, enabling teams to manage incidents and endpoints in real-time with mobile-first tools.
Syncro - Delivers an integrated IT platform combining ticketing, and endpoint management that suit hybrid internal or small MSP-style IT operations.
Zluri - Unifies SaaS and IT asset management to monitor hardware, software, and licensing in a transparent, centralized dashboard.

1. SmartSuite

Best for: In‑house IT teams that need a flexible, all‑in‑one ITSM platform to centralize requests, track assets, and streamline operations without coding.

SmartSuite is a modern work management platform that doubles as a powerful ITSM solution.

It allows IT teams to unify help desk operations, asset tracking, and policy management in one place, with customizable workflows and dashboards that keep everyone aligned.

Whether you’re managing incidents or planning deployments, SmartSuite helps you deliver better service, faster.

Here are some of its best features for ITSM teams.

1. Centralized ITSM platform

What makes SmartSuite stand out as an ITSM solution is how seamlessly it pulls every core process into one workspace.

Instead of jumping between a help desk tool, a separate asset tracker, and spreadsheets, your team can handle everything in a single environment that was designed to keep operations running without disruption.

Here’s how it helps IT teams stay on top of every moving piece:

Streamline day‑to‑day operations - Plan and manage IT projects, coordinate tasks, and automate repetitive steps so your team can focus on higher‑value work rather than fighting through admin hurdles.

Track tickets and issues without losing context - Log, triage, and resolve requests directly in SmartSuite’s help desk and issue management workflows, so nothing slips through the cracks and downtime is minimized.
Manage assets and software licenses with clarity - Keep an up‑to‑date record of every device, see who it’s assigned to, track software versions, and stay ahead of renewal dates to avoid compliance risks or surprise costs.

Handle work requests and incidents efficiently - Standardize how incoming requests are captured and routed, escalate urgent incidents, and assign tasks to the right people with built‑in automations.

Bring governance into daily IT work - Draft and share policies, document procedures, and run audits from the same place you manage tickets and assets, creating a strong foundation for security and compliance.

Integrate and automate processes - Link SmartSuite with other IT tools and trigger workflows that keep information flowing between systems, cutting down on manual updates.

By centralizing all these capabilities, SmartSuite gives IT departments more control, faster response times, and a clearer view of their entire environment, making it a strong contender for teams that want a truly unified ITSM platform.

2. Customizable, granular dashboards and reports

Managing IT services effectively means knowing what’s happening at every level without having to dig through scattered spreadsheets or wait for someone to compile a status update.

SmartSuite’s reporting and dashboard capabilities are built with that in mind, giving IT teams a clear, live view of their entire service environment.

Instead of static reports that only tell part of the story, SmartSuite lets you build dashboards and analytics tailored to the way your team works.

Every ticket, asset change, and work request you log feeds into real‑time views that show you exactly where things stand.

Here’s how IT teams put this into action:

Drill down into service performance - Slice data by category, priority, or assignee to see which tickets are taking longest to resolve, which teams are nearing SLA thresholds, and where additional resources might be needed.
Track asset and license health over time - Surface trends like recurring issues tied to specific hardware models or spot upcoming license expirations before they disrupt workflows.

Monitor incident response in real-time - View live dashboards during outages or critical incidents to see assignments, escalations, and resolutions as they happen.
Build reports that match your KPIs - Whether you care most about first‑response times, ticket backlogs, or asset utilization, you can configure reports to show what matters most to your stakeholders.
Share insights across the team - Because dashboards live inside SmartSuite, managers and technicians alike can view the same data, reducing confusion and creating a shared understanding of priorities.

For IT leaders, these dashboards go beyond simple metrics.

Instead, they become a tool for proactive decision‑making, allowing you to spot patterns early and adjust workflows, assign additional staff, or escalate high‑impact issues before end users even notice.

3. Ready‑made ITSM templates

Getting an ITSM platform up and running often means weeks of configuration before you can even log your first ticket.

SmartSuite takes that pain away with a library of ready‑made IT service management templates that give your team a head start while still leaving room for customization.

The best part is that these templates aren’t generic. They’re purpose‑built to reflect real IT workflows.

Each one comes with pre‑defined fields, statuses, and automations, so you can begin managing requests, incidents, and assets from day one.

And because SmartSuite is fully no‑code, you can tweak any template to match your exact processes without relying on developers or consultants.

Here’s a look at some of the templates IT teams use most:

IT Service Request Management - Standardize how you capture, route, and resolve incoming requests so they never get lost or duplicated.
IT Help Desk - Run your daily support operations with built‑in ticket tracking, assignment workflows, and SLA monitoring.
Software License Management - Centralize licenses, attach contracts, and monitor renewals to avoid compliance gaps or unnecessary spend.
IT Work Requests - Manage ad‑hoc work items or internal projects with workflows that make assignments and approvals clear.

In practice, this means you can go live with a structured ITSM system in hours, not weeks.

Your team gets proven best‑practice workflows out of the box while retaining the flexibility to adapt them, making SmartSuite a strong choice for teams that need both speed and control.

Try one of SmartSuite’s customizable templates here.

4. Real‑time collaboration where IT work happens

In IT service management, speed and clarity often make the difference between a minor hiccup and a major outage.

SmartSuite is built for teams who need to work together in real-time, right inside the same platform where tickets, incidents, and assets are managed, eliminating the confusion that comes from scattered emails and disconnected chat tools.

Instead of jumping between a help desk system and a separate messaging app, your IT staff can collaborate directly in SmartSuite.

Every ticket, asset record, or work request becomes a shared space where conversations, updates, and documents live side by side with the work itself.

Here’s how collaboration in SmartSuite directly supports ITSM workflows:

Discuss issues directly in records - Technicians and managers can comment on a ticket or incident record in real-time, so troubleshooting steps and status updates are visible to everyone involved.

Bring email into the workflow - Send and receive replies from within SmartSuite, using pre‑built templates to keep communications consistent and fast.

Use @mentions to escalate or notify - Need another specialist’s input? Mention them in a comment and they’ll get an immediate notification, ensuring critical issues get attention without delay.

Track team activity effortlessly - Activity history shows who updated what and when, so you never need to chase down progress reports or wonder if a ticket is stalled.

Collaborate from anywhere - Whether your technicians are on‑site, remote, or on call, SmartSuite’s mobile apps let them update tickets, attach photos, and chat in context without waiting to get back to their desks.

Pricing

Unlike Atera, SmartSuitehas a free forever plan that provides access to its templates, dynamic dashboards, team collaboration features, 100 monthly automations, etc, making it ideal for small teams testing the waters.

And if you need more features, you can subscribe to one of four paid plans:

Team: $12/user/mo, includes everything in Free, plus unlimited users, Gantt charts, 5,000 automation runs, etc.
Professional: $30/user/mo, includes everything in Team, plus two-factor authentication, Gmail & Outlook integrations, AI features, more automation runs, etc.
Enterprise: $45/user/mo, includes everything in Professional and adds audit logs, data loss prevention, 50,000 monthly API calls, etc.
Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

The first three paid plans have a 14-day free trial - no credit card needed.

How does SmartSuite compare to Atera?

Both SmartSuite and Atera aim to give in‑house IT teams a single platform to manage service requests, assets, and day‑to‑day operations.

But when you look closer, they take very different approaches.

Atera earns praise for its easy onboarding and per‑technician pricing model, but many of its most valuable features are locked behind higher‑tier plans or add‑ons.

AI tools like Copilot, advanced reporting, and network discovery require extra fees, which can drive up costs quickly as your team grows.

On top of that, Atera’s reporting capabilities are frequently noted as shallow and difficult to tailor to specific metrics that IT leaders want to track.

SmartSuite, on the other hand, delivers a broader ITSM feature set without the heavy paywalls or fragmented upgrades.

Here’s how the two stack up in key areas that matter most to IT teams:

Cost transparency: SmartSuite offers a free forever plan plus simple per‑user pricing that includes access to its templates, dashboards, and collaboration features. Atera’s core subscription is only the starting point, while critical tools like AI automation or network discovery come as extra add‑ons.
Reporting depth: SmartSuite’s dashboards are highly customizable, letting you track SLA performance, asset health, or ticket trends in real time. Atera users often report that dashboards lack the depth and insight needed to drive proactive decisions.
Scaling features without add‑ons: As your ITSM needs grow, SmartSuite’s features scale within your plan. Atera requires you to purchase higher tiers or additional licenses to unlock those same capabilities.

So, if you’re looking for an ITSM platform that’s flexible, collaboration‑ready, and cost‑effective without a maze of add‑ons, SmartSuite is a strong alternative.

It gives you the centralized workflows, deep reporting, and ready‑made templates to start strong - plus the customization and scalability to grow with your IT department over time.

Pros & Cons

✅ Easy to customize with no‑code workflows and templates.

✅ Centralizes tickets, assets, policies, and reports in one platform.

✅ Real‑time dashboards and granular reporting for better visibility.

✅ Mobile‑enabled, letting IT teams work on the go.

✅ Strong collaboration tools and integration options.

✅ Transparent, scalable pricing.

❌ Fewer native ITSM integrations compared to enterprise platforms.

2. Freshservice

Best for: IT teams in small to mid‑sized organizations looking for an ITIL‑aligned service desk that’s easy to adopt, with strong automation and asset management features built in.

Freshservice is a cloud‑based ITSM platform from Freshworks that helps teams manage incidents, changes, and assets in one place.

Its modern interface, AI‑assisted workflows, and scalable plans make it a popular choice for organizations that want enterprise‑grade functionality without overwhelming complexity.