SmartSuite Showcase | How Product Teams Utilize SmartSuite to Collect, Manage & Act on Feedback

This video showcases how product teams can use SmartSuite to collect feedback, manage and organize it, and act on it. SmartSuite allows product teams to centralize customer feedback from multiple sources and link it to the customer or project to inform the product development team on what to prioritize based on the trends they are seeing. The video demonstrates how SmartSuite can be used to collect feedback through a form that collects fields such as the name, email, phone number, and description of feedback, and allows users to attach files and images. SmartSuite then populates a single source of truth record in the feedback app where product managers and other key stakeholders can use this feedback to inspire the work they are doing.

• Centralize customer feedback from multiple sources and link it to the customer or project to inform the product development team on what to prioritize based on the trends they are seeing.
• Collect feedback through a form that collects fields such as the name, email, phone number, and description of feedback, and allows users to attach files and images.
• Populates a single source of truth record in the feedback app where product managers and other key stakeholders can use this feedback to inspire the work they are doing.
• Create views and use the reporting toolbar which includes filtering, sorting, and grouping to visualize data in a way that makes sense and connect it to other systems like registered accounts and projects to give that feedback more context.

This video's chapters: 
‍
Showcase Intro (00:00)
Solution Data Schema (00:41)
Feedback Form (01:14)
Feedback Record (02:17)
Utilizing Communication Center (03:48)
Feedback Dashboard (04:44)
Showcase Outro (05:23)

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