This video showcases how product teams can use SmartSuite to collect feedback, manage and organize it, and act on it. SmartSuite allows product teams to centralize customer feedback from multiple sources and link it to the customer or project to inform the product development team on what to prioritize based on the trends they are seeing.
This video's chapters:
0:00 Showcase Intro
0:41-Solution Data Schema
01:14-Feedback Form
2:17-Feedback Record
3:48-Utilizing Communication Center
4:44-Feedback Dashboard
Introduction to SmartSuite for Product Teams
SmartSuite offers a comprehensive solution for product teams to collect, manage, and act on customer feedback. This powerful tool centralizes feedback from multiple sources and links it to specific customers or projects, enabling product development teams to make informed decisions based on emerging trends.
Feedback Form
The SmartSuite form feature allows teams to create customized feedback collection forms. These forms include fields for:
- Name, email, and phone number
- Feedback description
- Type of feedback (feature request, bug, idea)
- User type
- Smart doc field for rich text input
- Files and images upload
This structure allows feedback to be related to specific features or projects, storing all information in a centralized record accessible to product managers and stakeholders.
Feedback Record
Each feedback submission creates a detailed record containing:
- General information and submission date
- Submitter profile and customer impact assessment
- Feedback details, including rating and recommendations
- Uploaded files and images
- Related projects for better context
This comprehensive view ensures that product teams have all the necessary information to evaluate and act on feedback effectively.
Grid Views and Solution Data Schema
SmartSuite's Grid View feature allows teams to visualize feedback data using customizable views and filters. Key capabilities include:
- Organizing feedback by user type
- Incorporating feedback into processes with status fields
- Creating tasks and action items related to feedback
- Communicating and assigning tasks to team members via the Communication Center
These features streamline the feedback management process and ensure that actionable insights are quickly identified and addressed.
Feedback Dashboard
The feedback dashboard in SmartSuite provides a comprehensive overview of feedback data, including:
- Feedback count by status
- Error feedback and total feedback records for the month
- Net Promoter Score trends
- Feedback trends over time
This visual representation of data allows product teams to demonstrate the impact and progress of feedback on their work, facilitating data-driven decision-making and continuous improvement.By leveraging SmartSuite's powerful features, product teams can efficiently collect, manage, and act on customer feedback, ultimately leading to better products and increased customer satisfaction.
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