10 Best SolarWinds Alternatives & Competitors In 2025 [Reviewed]

Have you been looking for SolarWinds alternatives to manage your IT service management better?

SolarWinds’s Service Desk offers an AI-powered knowledge base designed to help your team access the resources they need to solve problems efficiently for end users.

However, some users of the software have been dissatisfied with its limited customisation options, inadequate customer support, and limited automation capabilities.

In this article, I’ll go over the 10 best SolarWinds alternatives for ITSM in 2025 that can help you better manage your ITSM workflows.

TL;DR

SmartSuite offers the best SolarWinds alternative for IT leads looking to manage IT processes, projects, and asset management in a customizable, comprehensive platform.
Other enterprise-grade tools like ServiceNow and Ivanti offer a higher level of customization and workflow management, but can get really expensive if you want all of their functionality.
On the other hand, tools like Jira Service Management and Startly offer easier-to-use ITSM platforms with affordable per-seat pricing.

But first, I wanted to cover the reasons why some IT leaders have been looking to make the switch from SolarWinds: ⤵️

Why are some IT leaders looking to switch from SolarWinds?

The reasons why some IT managers have been looking to switch from SolarWinds are due to the tool’s limited customization options and deep flexibility, poor customer service, and limited automation features.

But don’t get me wrong here, I’m not trying to claim that SolarWinds is a poor ITSM solution that you should run from.

There are hundreds of satisfied users from around the world who will tell you otherwise.

After all, the tool helps you automate ticket routing, prioritization, and reporting to help your team track and resolve IT incidents.

However, some users have been dissatisfied with the solution for several reasons:

#1: Limited customization options and deep flexibility

The #1 complaint about SolarWinds has been its limited customization options and deep flexibility.

A verified user of the platform mentions that even though it’s possible to customize the workflows and forms, their team has not been happy with the fact that the tool lacks the deep flexibility of other, more comprehensive platforms on the market.

‘’While you can customize workflows and forms, some teams feel it lacks the deep flexibility of more enterprise-focused tools (like ServiceNow). For example, complex conditional logic or very granular permissions can be harder to achieve.’’ – G2 Review.

#2: Poor customer service

Next up, I found a few complaints about SolarWinds’ customer support.

Even Enterprise-grade customers (who are supposed to be getting the best treatment) are left with open tickets for over a month.

‘’The worst part is the support. We have a ticket currently that has been open for over a month with little progress. The support has been less than helpful to the point where we are considering other options, as the part that is broken is one of our major systems.’’ – G2 Review.

#3: Limited automation capabilities

Last but not least, some IT managers are not happy with the fact that the platform has limited automation capabilities.

For example, you can’t always access certain fields you’d like to use in automation rules.

‘’Some of the automation options are limited—you can’t always access certain fields you’d like to use in automation rules.’’ – G2 Review.

What are the best alternatives to SolarWinds for ITSM in 2025?

Here are the top 10 SolarWinds alternatives on the market for IT service management after evaluating 30+ platforms:

#1: SmartSuite: Best for IT leaders looking to manage IT processes, projects, and asset management in an all-in-one platform.

#2: Startly: Best for enterprises looking for an all-in-one cloud-based IT help desk solution with ticketing, asset management, and SLA compliance.

#3: SysAid: Best for IT teams looking for automated ticketing, asset management, and workflow automation.

#4: Ivanti: Best for enterprises looking for a scalable ITSM solution that has no-code automation.

#5: ServiceNow: Best for IT leads looking for an all-in-one ITSM platform to resolve issues quickly using AI and machine learning.

#6: Jira Service Management: Best for organizations looking for enterprise-grade IT service management that is easy to implement and configure.

#7: Freshservice: Best for IT leads looking to automate and streamline service desk operations for end users.

#8: Zendesk: Best for customer support teams looking to handle IT support tickets across multiple channels.

#9: HelpScout: Best for support teams looking to use AI to help support reps handle more tickets.

#10: Atera: Best for IT teams looking for an IT management solution with remote monitoring.

#1: SmartSuite

SmartSuite offers the best alternative to SolarWinds in 2025 for ITSM with our no-code, easy-to-use software that helps you streamline critical IT processes, organize projects, and remove traditional obstacles in the tech landscape.

Here’s a quick walkthrough of the tool and our solution for IT managers:

Let’s go over the features that make SmartSuite the best choice for small and large IT teams looking for a SolarWinds alternative: 👇

All-In-One ITSM

SmartSuite helps teams manage their IT processes, projects, and assets all in one single solution. Our no-code, easy-to-use platform lets you automate all technical processes with ease.

Here are the capabilities and use cases that your team will get with SmartSuite:

Manage critical IT processes: You can manage IT data and workflows in one place, from deploying help desk and issue management solutions to ensuring core business operations stay uninterrupted.

Track tickets & issues: Deploy a help desk and issue management solutions to ensure your business operations are not interrupted.

Manage your IT assets and licenses: Track all of your IT assets, to whom they are deployed to and what software versions are deployed.

Manage internal IT projects: You can plan deployments, schedule your teams, and monitor progress to ensure you deliver on time and under budget.

Integrate with your existing systems: Your team can integrate with existing systems and data to consolidate and centralize your data.

Automate for accuracy and efficiency: It’s possible to remove inefficiencies and the chance for human error by automating repeatable workflows.
Monitor and report on your work with customizable IT dashboards: You can slice and dice data, track help tickets, work requests, and more in dynamic interactive dashboards.

Standardize Your Team’s IT Workflows

Your team can standardize your IT request workflow with a centralized work request process.

Our platform lets you prioritize tasks, assign IT staff and ensure that you achieve SLAs.

You’ll also be able to monitor your team with flexible reports and dashboards that keep you updated in real time.

Apart from that, SmartSuite's no-code automation builder provides IT teams with a visual interface that makes it easy to respond to events and take action.

That means you can customize your ITSM workflows without technical resources.

💡 Are you working from mobile? Stay connected to critical IT information, tickets and device information with our native iOS and Android apps.

Your team can use our mobile apps to share files, images, updates and other feedback to resolve problems and close tickets.

Ready-To-Use ITSM Templates

Our team has prepared a few ITSM templates for IT teams looking to get started right away, instead of building everything from scratch, such as an IT Help Desk.

Our ITSM template includes a:

IT Service Request Management, where you can streamline work requests, automate repetitive tasks, and manage IT assets.

IT Help Desk, which we built for internal IT departments looking to capture and resolve internal technology issues.

IT Asset Tracker, where you can keep track of IT assets issued to employees or implemented in networks, facilities and workspaces.

You can customize our ITSM management templates here for various use cases, such as IT Security Policies, IT Security Audits, and IT Work Requests.

How is SmartSuite different from SolarWinds?

Unlike SolarWinds, SmartSuite offers a platform with:

A modern solution with an intuitive interface that does not confuse your IT team or require extensive training.
A generous free plan to help you get started, as well as an Enterprise-grade fully custom plan.
Automated workflows that can help you build multi-step automations to trigger actions at the right time.
Best-in-class customer support and account management will help you with setting up the automations inside the platform.
A set-up that is not complex - you can get started right away and set up the platform in a few days, not months.

💡 Case Study: Learn how MediaLab transformed operations, minimized risk, and saved $40,000+ per year by cutting software costs.

Pricing

Unlike SolarWinds, SmartSuite offers a free plan with access to 250+ automation actions, team collaboration, multi-dashboard views, and more.

There are four paid plans with a 14-day free trial (no CC required):

Team: Starts at $12/user per month, including Gantt charts, timeline views, 5000 automation runs, and native time tracking.
Professional: Starts at $30/user per month and adds two-factor authentication, Gmail & Outlook integrations, and unlimited editors.
Enterprise: Starts at $45/user/month and includes access to audit logs, data loss prevention, and 50,000 monthly API calls.
Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

Pros & Cons

✅ A generous freemium plan that includes access to advanced features of the platform for up to 5 solutions.

✅ 9 ready-to-use ITSM templates that you can get started with right away.

✅ Dynamic dashboards and reporting that are easy to navigate.

✅ Integrated document and file management.

✅ Automate risk scoring, compliance tracking, audits, and vendor reviews.

✅ Modern and intuitive UI.

❌ Fewer native integrations when compared to other competitors on the market.

#2: Startly

Best for: Enterprises looking for an all-in-one cloud-based IT help desk solution with ticketing, asset management, and SLA compliance.

Similar to: SolarWinds, Ivanti.

Startly offers an enterprise help desk software designed to simplify IT support workflows, manage assets, and improve customer satisfaction.

The platform is a good alternative to SolarWinds for businesses to manage support tickets, automate service processes, and track service quality through analytics and SLAs.

Features

Comprehensive ticketing system for tracking incidents, service requests, and problems across multiple channels.
Performance analytics to evaluate help desk efficiency and guide process improvements.
CMDB (Configuration Management Database) to manage asset relationships and prevent downtime.
Built-in survey tool for collecting customer feedback without needing third-party software.

Standout Feature: Service Level Agreement (SLA) tracking and alerts

What stood out to me about Startly is that it lets you define, monitor, and enforce SLAs with real-time alerts to ensure timely responses and prevent breaches.