Problem
Poor inventory tracking and inefficient process management
The Pediatric Pandemic Network (PPN), a federally funded cooperative agreement among children’s hospitals across the United States aims to empower all healthcare systems and their communities to be prepared to provide high-quality pediatric care in everyday emergencies, disasters, and global health threats. As the education team managed initiatives across multiple hospitals nationwide, they faced growing operational complexity—but their systems couldn’t keep up.
Project data was scattered across spreadsheets, project management tools, and custom-built scripts, leading to silos, fragmented communication, and limited scalability. The team frequently assigned high-volume, detail-oriented tasks like checklists and mini-deadlines, but lacked a unified view to manage them effectively. Instructional designers and researchers also struggled to sync data with external developers, as their existing tools offered no reliable integration.
Without clear visibility into project status, task ownership, or backend workflows, collaboration suffered—highlighting the urgent need for a scalable, centralized platform to bring it all together.
Q1
Solution
Centralizing operations and automating workflows in SmartSuite
SmartSuite provided the PPN with a unified platform to manage their internal workflows, collaborate in real time, and serve as the structured backend for a national educational website. Key solutions included:
- Relational databases for projects, tasks, and workstreams
- Role-specific dashboards for instructional design, research, and program coordination
- Custom views for external stakeholders and developer integrations via SmartSuite’s APIs
The team replaced multiple disconnected systems with a flexible and scalable workspace that mirrors how their teams actually collaborate.
Q2
Results
Improved efficiency, collaboration, and data-driven decision making
With SmartSuite, PPN now runs a streamlined, data-rich operation supporting hospitals nationwide. Instead of juggling multiple apps and manually updated tools, teams now have:
- A centralized system of record for all project and content workflows
- A backend that feeds real-time data to educational websites via API
- Role-based visibility into tasks, projects, and workstreams
- Dashboards that surface the right work for the right people—without the noise
SmartSuite has enabled PPN to turn complex coordination into a repeatable, efficient process—and freed the team to focus on building high-impact educational content.