How SmartSuite Powers PPN’s Multi-Hospital Education and Research Hub

Paul Stengel, Director of Education @ Pediatric Pandemic Network

100+ projects coordinated
across design and research teams
50+ content items
synced to public sites via API
3 project
databases consolidated
“We use SmartSuite for everything—from powering our backend to organizing our national education initiatives. It’s our central brain.”
Paul Stengel, Director of Education @ Pediatric Pandemic Network

Problem

Poor inventory tracking and inefficient process management

The Pediatric Pandemic Network (PPN), a federally funded cooperative agreement among children’s hospitals across the United States aims to empower all healthcare systems and their communities to be prepared to provide high-quality pediatric care in everyday emergencies, disasters, and global health threats. As the education team managed initiatives across multiple hospitals nationwide, they faced growing operational complexity—but their systems couldn’t keep up.

Project data was scattered across spreadsheets, project management tools, and custom-built scripts, leading to silos, fragmented communication, and limited scalability. The team frequently assigned high-volume, detail-oriented tasks like checklists and mini-deadlines, but lacked a unified view to manage them effectively. Instructional designers and researchers also struggled to sync data with external developers, as their existing tools offered no reliable integration.

Without clear visibility into project status, task ownership, or backend workflows, collaboration suffered—highlighting the urgent need for a scalable, centralized platform to bring it all together.

Q1

Solution

Centralizing operations and automating workflows in SmartSuite

SmartSuite provided the PPN with a unified platform to manage their internal workflows, collaborate in real time, and serve as the structured backend for a national educational website. Key solutions included:

  • Relational databases for projects, tasks, and workstreams
  • Role-specific dashboards for instructional design, research, and program coordination
  • Custom views for external stakeholders and developer integrations via SmartSuite’s APIs

The team replaced multiple disconnected systems with a flexible and scalable workspace that mirrors how their teams actually collaborate.

Q2

Results

Improved efficiency, collaboration, and data-driven decision making

With SmartSuite, PPN now runs a streamlined, data-rich operation supporting hospitals nationwide. Instead of juggling multiple apps and manually updated tools, teams now have:

  • A centralized system of record for all project and content workflows
  • A backend that feeds real-time data to educational websites via API
  • Role-based visibility into tasks, projects, and workstreams
  • Dashboards that surface the right work for the right people—without the noise

SmartSuite has enabled PPN to turn complex coordination into a repeatable, efficient process—and freed the team to focus on building high-impact educational content.

Download Customer Story PDF

Customer Name

Pediatric Pandemic Network

Industry

Health Care

Team

Instructional Design, Research, Project Management, Operations

Region

North America

Company size

Mid-Market

Pain point

Fragmented project management and lack of backend infrastructure for educational apps

Products replaced

Google Sheets, Basecamp, ProofHub

About the company

The Pediatric Pandemic Network is a national collaboration supported by various institutions to improve emergency response for children during public health crises. They enhance care coordination, preparedness, and pediatric health equity.

Website

https://pedspandemicnetwork.org/

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