SysAid Pricing: Is It Worth It In 2025? [Reviewed]

Although SysAid does not publicly disclose its pricing, I was still able to find some reported pricing numbers for the software's cost, which can help you determine if the platform is worth the investment.

In this article, I’ll cover everything that is known about SysAid’s pricing, including how they calculate their pricing and reported numbers.

💡 I’ll also introduce you to a SysAid alternative that has a more affordable pricing structure, is quick to set up, and comes with premium customer support without paying 6 figures a year.

How Does SysAid Calculate Its Pricing?

SysAid calculates its pricing for its ITSM solution based on the following factors:

The type of package that you’d choose.
The number of Administrator Accounts (“admin” or “agent”), as each seat is billable.
Your organization’s assets, such as workstations, servers, mobile devices, etc. that need to be managed by the system.
A one-time professional onboarding fee that is not included in SysAid’s plans.
Edition & Deployment Mode: either as a Help Desk, ITSM, or Enterprise; Cloud vs. On-Prem.
Add-On Modules, including Copilot GenAI, BI Analytics, Patch Management, Remote Control channels, Sandbox, etc

There are 3 tiers that you can choose from:

Standard (Help Desk): Includes smart ticket handling, auto-responses, and advanced AI assistance.
Pro (ITSM): Includes the ability to customize AI Agents or build your own.
Enterprise: Adds advanced customization and organization-wide automation.

➡️ The platform can also be deployed on-premises or in the cloud:

SysAid’s Cloud solution provides your team with weekly automatic updates, enterprise-grade security, and access to AI-powered features with minimal maintenance.
SysAid’s on-premises solution includes SysAid’s core ITSM capabilities; however, many of SysAid’s advanced features and continuous updates are exclusive to the Cloud version.

Does SysAid Have A Free Plan Or A Free Trial?

As of July 2025, SysAid does not offer a free plan.

However, according to SysAid themselves, there’s a free trial of the platform, where you’ll be able to get access to all SysAid features with no credit card or commitment required.

How Much Does SysAid Really Cost?

According to 3rd party data from insiders, SysAid’s plans are as following:

Help Desk: $79/user/month.
ITSM: $108/user/month.

This has been confirmed by SelectHub as well on the Help Desk plan.

However, I was not able to find data on the platform’s enterprise tier pricing.

Is SysAid Worth The Cost?

There are dozens of satisfied users with SysAid’s solution, with some of them noting that they were able to integrate the platform with their monitoring tool, which helped them detect outages faster and ensure minimal description to critical systems.

That same user mentions that with the tool, they were able to see cost savings of over a million dollars.

‘’We were able to integrate SysAid with our monitoring tool which led to quicker detection of outages ensuring minimal disruption to critical systems. Our organization has made cost savings over $1 Million with this deployment.’’ – TrustRadius.

However, some users have been dissatisfied with the solution for several reasons:

Occasional bugs that cause interruptions and delays that have caused interruptions for some users of the platform.
Clunky and outdated interface, especially for first-time users.
There’s a steep initial learning curve for the platform, as it takes users some time to set up the platform initially and understand it fully.

‘’While SysAid has been great overall, we found that some initial configurations took a bit of time to understand fully.’’ – G2 Review.

Are You Looking For a SysAid Alternative?

SmartSuite offers the best alternative to SysAid in 2025 for ITSM with our easy-to-use solution that help IT teams streamline critical IT processes, organize projects, and remove traditional obstacles in the tech landscape.

Here’s a quick walkthrough of the platform and our solution for IT managers:

Let’s go over the features that make SmartSuite the best choice for small and large IT teams looking for a SysAid alternative: 👇

Comprehensive IT Service Management

SmartSuite helps IT teams manage their IT processes, projects, and assets all in one single solution.

Our no-code, easy-to-use platform lets you automate all technical processes with ease.

Here are the capabilities and use cases that your team will get with SmartSuite:

Manage critical IT processes: Manage IT data and workflows in one place, from deploying help desk and issue management solutions to ensuring core business operations stay uninterrupted.

Track tickets & issues: Deploy a help desk and issue management solutions to ensure your business operations are not interrupted.

Manage your IT assets and licenses: Your team can track all of your IT assets, to whom they are deployed to and what software versions are deployed.

Manage internal IT projects: Plan deployments, schedule your teams, and monitor progress to ensure you deliver on time and under budget.

Integrate with your existing systems: Your team can integrate with existing systems and data to consolidate and centralize your data.

Automate for accuracy and efficiency: Remove inefficiencies and the chance for human error by automating repeatable workflows.
Monitor and report on your work with customizable IT dashboards: Your team can slice and dice data, track help tickets, work requests, and more in dynamic interactive dashboards.

Streamline Your Team’s IT Workflows

Your team can standardize your IT request workflow with a centralized work request process.

Our platform lets you prioritize tasks, assign IT staff and ensure that you achieve SLAs.

You can also monitor your team with flexible reports and dashboards that keep you updated in real-time.

Apart from that, SmartSuite's no-code automation builder provides IT teams with a visual interface that makes it easy to respond to events and take action.

That means you can customize your ITSM workflows without technical resources.

💡 Working from mobile? Stay connected to critical IT information, tickets and device information with our native iOS and Android apps.

Your team can use our mobile apps to share files, images, updates and other feedback to resolve problems and close tickets.

Out-Of-The-Box ITSM Templates

Our team has prepared a few ITSM templates for IT teams looking to get started right away, instead of building everything from scratch, such as an IT Help Desk.

Our ITSM template includes a:

IT Service Request Management, where you can streamline work requests, automate repetitive tasks, and manage IT assets.

IT Help Desk, which we built for internal IT departments looking to capture and resolve internal technology issues.

IT Asset Tracker, where you can keep track of IT assets issued to employees or implemented in networks, facilities and workspaces.

You can customize our ITSM management templates here for various use cases, such as IT Security Policies, IT Security Audits, and IT Work Requests.

How is SmartSuite different from SysAid?

Unlike SysAid, SmartSuite offers a platform with:

A modern solution with an intuitive interface that does not confuse your IT team or require extensive training.
A generous free plan to help you get started, as well as an Enterprise-grade fully custom plan.
Automated workflows that can help you build multi-step automations to trigger actions at the right time.
Customer support and account management will help you with setting up the automations inside the platform.
Set-up that is not complex - you can get started right away and set up the platform in days, not months.

💡 Case Study: Learn how MediaLab transformed operations, minimized risk, and saved $40,000+ per year by cutting software costs.

How Is SmartSuite’s Pricing Different From SysAid’s?

Unlike SysAid, SmartSuite offers a free plan with access to 250+ automation actions, team collaboration, multi-dashboard views, and more.

There are four paid plans with a 14-day free trial (no CC required):

Team: Starts at $12/user per month, including Gantt charts, timeline views, 5000 automation runs, and native time tracking.
Professional: Starts at $30/user per month and adds two-factor authentication, Gmail & Outlook integrations, and unlimited editors.
Enterprise: Starts at $45/user/month and includes access to audit logs, data loss prevention, and 50,000 monthly API calls.
Signature: A customized plan tailored to your organization’s needs and team size with no predefined limits.

Get Started With SmartSuite For Free & Set Up Your ITSM Workspace In Days

If you’re an IT leader looking to build IT service management workstreams, you can give SmartSuite a chance with our free plan and pre-built ITSM templates.

SmartSuite’s platform offers just the right customization, native collaboration capabilities and a library of 200+ project management templates to help teams create and maintain a project management workflow.

Here’s what's in it for your team when you try SmartSuite:

Access to a free plan with features including multi-board views (Kanban, Chart, Map, Timeline, Card, and Calendar), 100 automations/month, and 40+ field types, including formula and linked record fields.
No-code automation builder to set up to 500,000 trigger/action workflows.
Built-in productivity tools, including time tracking, status tracking, and checklists.
Team collaboration and planning tools such as whiteboards and SmartSuite docs.
Resource management across projects and teams.
40+ field types, including the option to add your custom fields.

Or, if you’d like to talk to our team of experts, schedule a demo.

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